Front Desk Associate

Holiday Inn Hotel & Suites - Beckley, WV; Beckley (WV); On-site; USD 26,000 - 38,000; Full time

Job summary

A prominent hotel is seeking a front desk associate to provide excellent customer service and create a welcoming environment for guests. This role requires multitasking and handling various responsibilities, including managing guest check-ins and ensuring the cleanliness of the front desk area. Ideal candidates will have a high school diploma, excellent communication skills, and some customer service experience. This position is open for both full-time and part-time employment opportunities.

Qualifications

• 1-2 years of customer service experience preferred.
• Ability to stay calm under pressure and maintain professionalism.
• Strong attention to detail in maintaining the front desk area.

Responsibilities

• Greet and welcome guests upon arrival.
• Answer incoming calls and direct to appropriate parties.
• Maintain cleanliness and organization of front desk and common areas.

Skills

Communication

Organization

Customer Service

Education

High school diploma or equivalent

Tools

Microsoft Office

Property management systems

Job description

The first and last impression of our hotelis made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.

Duties & Responsibilities

• Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner
• Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
• Maintain cleanliness and organization of the front desk area and common areas
• Adhere to all company policies and procedures
• Handle sensitive and confidential information with discretion
• Update and maintain guest records in the reservation system
• Process payments and reconcile cash drawer at the end of each shift
• Generate reports as needed
• Stand up for 6-8hours each day.

• Handle check in, check out, and other transaction inquiries.

Required Skills and Qualifications

• High school diploma or equivalent
• 1-2 years customer service experience
• Excellent communication skills, both written and verbal
• Friendly and outgoing personality
• Ability to stay calm and professional under pressure
• Strong organizational skills and attention to detail

Preferred Skills and Qualifications

• Previous experience working in a hotel or related industry recommended but not required
• Proficiency with computers and software programs, including Microsoft Office and property management systems

Job Types: Full-time, Part-time