Front Desk Associate

VP Management; Charleston (WV); On-site; USD 28,000 - 35,000; Full time

Job summary

Un hôtel recherchant un(e) réceptionniste accueillant(e) pour fournir un excellent service à la clientèle à la réception. Le candidat idéal doit posséder une expérience dans un environnement dynamique et être capable de jongler avec plusieurs tâches. Les responsabilités incluent l'accueil des invités, la gestion des appels et le maintien de l'ordre dans les espaces communs.

Qualifications

• Expérience en service à la clientèle de 1 à 2 ans souhaitée.
• Capacité à rester calme et professionnel sous pression.
• Personnalité amicale et accueillante.

Responsibilities

• Greet and welcome guests upon arrival.
• Answer and direct incoming calls.
• Maintain cleanliness of the front desk area.

Skills

Communication

Organisation

Service à la clientèle

Gestion du stress

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hampton Inn-Downtown

The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.

Duties & Responsibilities

• Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner
• Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
• Maintain cleanliness and organization of the front desk area and common areas
• Adhere to all company policies and procedures
• Handle sensitive and confidential information with discretion
• Update and maintain guest records in the reservation system
• Process payments and reconcile cash drawer at the end of each shift
• Generate reports as needed
• Stand up for 6-8hours each day.

• Handle check in, check out, and other transaction enquiries.

Required Skills and Qualifications

• High school diploma or equivalent
• 1-2 years customer service experience
• Excellent communication skills, both written and verbal
• Friendly and outgoing personality
• Ability to stay calm and professional under pressure
• Strong organizational skills and attention to detail

Preferred Skills and Qualifications

• Previous experience working in a hotel or related industry
• Proficiency with computers and software programs, including Microsoft Office and property management systems

Job Types: Full-time, Part-time