Front Desk Associate

Vpmgmt; Charleston (WV); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in hospitality is seeking a Front Desk Associate to provide excellent customer service and manage guest inquiries at the front desk. The candidate will handle check-ins, direct calls, and ensure a welcoming environment. Ideal applicants will possess strong communication skills and at least 1-2 years of customer service experience.

Qualifications

• 1-2 years customer service experience required.
• Excellent communication skills, both written and verbal.
• Friendly and outgoing personality essential.

Responsibilities

• Greet and welcome guests upon arrival.
• Answer incoming calls and direct to appropriate departments.
• Maintain cleanliness and organization of the front desk area.

Skills

Communication

Customer Service

Organization

Attention to Detail

Job description

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The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.

Duties & Responsibilities

• Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner
• Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
• Maintain cleanliness and organization of the front desk area and common areas
• Adhere to all company policies and procedures
• Handle sensitive and confidential information with discretion
• Update and maintain guest records in the reservation system
• Process payments and reconcile cash drawer at the end of each shift
• Generate reports as needed
• Stand up for 6-8 hours each day.
• Handle check in, check out, and other transaction inquiries.
  
  
  

Required Skills And Qualifications

• 1-2 years customer service experience
• Excellent communication skills, both written and verbal
• Friendly and outgoing personality
• Ability to stay calm and professional under pressure
• Strong organizational skills and attention to detail
  
  
  

Preferred Skills And Qualifications

• Previous experience working in a hotel or related industry
  
  
  

Job Types: Full-time, Part-time

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitality

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