Front Desk Associate

Marriott Hotels Resorts; Baton Rouge (LA); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading hospitality company as a Guest Experience Specialist, where you will create memorable experiences for guests. This role involves guiding guests throughout their stay, addressing requests, and ensuring a positive environment. Ideal candidates are proactive and dedicated to service excellence.

Qualifications

• No prior work or supervisory experience required.

Responsibilities

• Deliver a wide range of services to enhance guest experience.
• Process operational needs and address guest requests.
• Maintain a professional appearance and uphold quality standards.

Skills

Arabic Speaking

Administration

General Services

Billing

Administration Support

Education

High school diploma or G.E.D. equivalent

Job description

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we aim to create an experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests throughout their stay. Their role extends beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel, always with a guest-first mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing local highlights, the Guest Experience Specialist makes transactions feel like part of the overall experience.

Regardless of your position, there are a few critical success factors: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communication are professional. Guest Experience Specialists will be on their feet and moving around (standing, sitting, or walking for extended periods) and adopting a hands-on approach to work (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance; reaching overhead and below the knees, including bending, twisting, pulling, and stooping). Performing these duties well (and other reasonable job duties as requested) is essential to ensure a positive experience for our guests and the success of our business.

Preferred Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: None required.
• Supervisory Experience: None required.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunities. We actively foster an environment where the unique backgrounds of our associates are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences of our team. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other grounds protected by law.

Required Experience:

• Key Skills: Arabic Speaking, Administration, General Services, Billing, Import, Administration Support

Employment Type: Full-Time

Experience: 0 years

Vacancy: 1

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