Front Desk Associate

Peak Fitness; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness company is seeking a Front Desk Associate to manage operations at their location. This role focuses on membership sales, facility oversight, and ensuring quality service for guests and staff. Ideal candidates will possess strong management and customer service skills, with opportunities for advancement.

Benefits

Opportunity for advancement

Wellness resources

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Training & development

Qualifications

• Strong customer service skills and ability to motivate staff.
• Management skills including recruitment and training.

Responsibilities

• Oversee facility operations and membership sales.
• Maintain high levels of customer service and staff recognition.
• Solve staff and guest concerns on-site.

Skills

Management skills

Motivational skills

Communication

Team building

Customer service

Time management

Education

Bachelor’s degree

Tools

MS Word

Excel

Outlook

Job description

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Summary:

The Front Desk Associate has overall responsibility for all activity and business operations at their assigned Fitness Club location. Their primary focus is facility oversight, membership sales, and being the champion of quality service to the staff and guests. Additionally, the FDA will do this while providing a clean, well-serviced facility for all to enjoy. The FDA will achieve these results through their ability to positively motivate the staff while providing a safe, fun place to work.

Benefits:

• Opportunity for advancement
• Wellness resources
• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Training & development

Reports To: Operations Director

Classification: Non-exempt

Position Responsibilities:

• Member services and retention.
• Enhance public reputation through community involvement.
• In-club marketing and programming.
• On-site problem solver for staff and guest concerns.
• Maintain high levels of customer service and staff recognition.

Required Attributes:

• Management skills such as recruitment, training, coaching, goal setting, performance management, delegation, and organization.
• Strong motivational, communication, team building, and training skills.
• High professionalism, honesty, integrity, and work ethic.
• Excellent attendance record.
• Superior customer service skills.
• Basic computer skills including MS Word, Excel, and Outlook.
• Willingness to work flexible hours.
• Strong time management skills.
• Ability to speak professionally to groups inside and outside the club.
• Ability to promote club programs externally.
• Comfortable with B2B marketing.
• Ability to identify and execute current health, fitness, and market trends.
• Mandatory training including weekly conference calls and live sales training.

Preferred Qualifications:

• Bachelor’s degree (preferably in Business Administration or a fitness-related field).
• Personal Training Certification (NASM, NCCPT, ACE, NFPT, AFAA, NAFC, or other approved by corporate) and CPR/AED/First Aid certification (or ability to obtain within 60 days of hire).

Core Competencies:

• Self-Directed
• Team Building Skills
• Attention to Detail
• Interpersonal Skills
• Time Management
• Organizational Skills

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Wellness and Fitness Services