Front Desk Associate

City of Annapolis (MD); Annapolis (MD); On-site; USD 17,000 - 22,000; Part time

Job summary

The City of Annapolis Recreation and Parks Center seeks a front desk associate to deliver exceptional customer service to guests and members. You will assist with facility rental information and queries, and support program staff as needed.

Shifts run Mon–Sun, 2 pm–10 pm, with 4–6 hour shifts and at least 2 weekends per month. The role requires a welcoming presence, reliability, and the ability to handle phones, sign-ins, and basic inquiries.

Qualifications

• One year of related customer service experience.
• CPR, First Aid and AED certifications (must be obtained within 60 days of hire).

Responsibilities

• Answer phones and manage front desk operations to assist guests and members.
• Provide exceptional customer service to members and guests at the recreation center.
• Assist with equipment check out and ensure front desk is organized and welcoming.
• Provide information about facility rentals and center programs; coordinate with program staff as needed.
• Maintain neat front desk area and brochure display; ensure lobby is presentable and materials are current.

Job description

Responsible for ensuring that guests receive the highest level of customer service for Annapolis’ Recreation and Parks Center. Responsible for providing assistance and knowledge of facility rental and other center information. This position involves the following shift work: Mon - Sun, 2 pm to 10 pm, with 4 to 6 hour shifts available and at least 2 weekends out of a month.

Distinguishing features of the class

• An employee in this class provides customer service to the front desk of the recreation center.
• This includes answering phones, and equipment check out.
• Also works with other professionals throughout the center to ensure satisfied members and guests of the center.
• Provide exceptional customer service to members & guests
• Keep front desk area neat and presentable at all times
• Ensure building procedures are followed daily
• Serves as initial customer service contact for members at the front desk, including answering phone, questions, welcoming and signing in visitors, and other public communications
• Responsible to assure phone is functioning properly
• Assist Program Staff as needed
• Assist to ensure cleanliness and brochure distribution of lobby area/bulletin boards for inappropriate information/out of date materials
• Other duties as needed

Required knowledge, skills and abilities

Comprehensive knowledge of the principles and practices of customer service, one year of related customer service job experience; ability to work with the general public in a tactful way; general knowledge of first aid/CPR practices and techniques; ability to develop and maintain effective relationships with co-workers and activity participants.

Acceptable experience and training

Considerable organizational, direct customer service and clerical experience or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. CPR, First Aid and AED certifications (must be obtained within 60 days of hire).

Americans with Disabilities Act

• Physical ability: ability to operate multi-line phone equipment.
• Visual ability: sufficient to observe recreation activities.
• Hearing ability: sufficient to hold conversation with other individuals both in person and over a telephone.
• Speaking ability: Ability to communicate effectively with other individuals in person and over a telephone.
• Freedom from mental disorders which would interfere with performance of duties as described.

Equal Employment Opportunity Statement

The City of Annapolis Government does not discriminate or retaliate in employment against any person seeking employment or employed in the civil service because of any consideration of political or religious affiliation or belief, race, color, sex, age, family status, national origin, marital status, disability, veteran status, genetic information, sexual orientation, or gender identity.