Front Desk Clerk

Angleton, City of; Angleton (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

A municipal recreation center is seeking a Front Desk Attendant to oversee daily operations at the front desk, including cash handling, membership sales, and emergency response. The role involves welcoming guests, ensuring facility safety, and providing excellent customer service. Candidates should have a high school diploma or GED and be certified in First Aid and CPR. The position is based in Angleton, Texas, where the work environment can be loud and humid.

Qualifications

• High school diploma or GED preferred.
• Valid Class C Texas Driver's License required.
• Current certification in First Aid and CPR is needed.

Responsibilities

• Monitor access to the Recreation Center and check memberships.
• Provide quality customer service at all times.
• Maintain cleanliness and safety of the facility.
• Sell products and manage cash register accurately.
• Respond to emergencies and provide first aid when required.

Skills

Customer service

Crisis management

Cash handling

Knowledge of recreation programs

First Aid and CPR

Education

High school diploma or GED

Tools

Cash register

Recreation equipment

Job description

Summary

The Front Desk Attendant is responsible for the daily operation of the front desk, including cash handling, membership sales, and a good working knowledge of current and upcoming events. The attendant will monitor access to the Recreation Center, welcome guests, answer phones, and ensure the safety of facility patrons by preventing and responding to emergencies while delivering outstanding customer service.

Safety

This is a safety-sensitive position and is subject to random drug and alcohol screening.

Critical Safety Skills and Abilities

1. Responsible for managing high stress situations.
2. Responsible for direct communication with customers, staff, and supervisors.
3. Responsible for making split‑second decisions to implement the emergency action plan related to emergencies in or about the Recreation Center involving children, senior citizens, and persons with disabilities.

Essential Duties and Responsibilities

The statements below describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

• Act in a professional manner at all times.
• Provide quality customer service.
• Maintain regular and timely attendance.
• Oversee facility and enforce rules and regulations regarding proper use.
• Provide knowledgeable information to citizens regarding recreation programs, activities, trips, membership fees, and rental information.
• Arrange chairs, tables, sporting equipment, or exercise equipment in designated rooms or other areas for scheduled group activities such as banquets, parties, group meetings or events.
• Demonstrate proper methods of equipment storage and cleaning to safeguard facilities and equipment.
• Register customers for class memberships, evaluate class enrollments, notify patrons of activity schedules, registration requirements, and confirm or cancel classes as needed.
• Maintain a clean and sanitary facility. General maintenance includes cleaning the front desk area, counters, coffee area, floors, taking out trash and recycling, cleaning weight room equipment, restrooms, washing towels, mopping floors and other duties as assigned.
• Maintain a safe and controlled environment; identify or eliminate or minimize hazardous conditions.
• Monitor access to the Recreation Center by ensuring memberships are current and others are paying for day use and signing in before granting admission to the facility.
• Issue equipment for participants to use and keep track of the inventory. Upon returning equipment, the attendant will check it to ensure it has not been damaged.
• Sell designated products to patrons while maintaining a balanced cash register.
• Keep non-public areas secure at all times.
• Be prepared and organized.
• Recognize and respond effectively to incidents and emergencies. When necessary, provide proper emergency care (first aid, CPR, AED).
• Expected to report to work free from the effects of illegal drugs or alcohol and free from impairment due to prescription drugs.
• Perform other duties as assigned.

Education and Experience

High school diploma or general education degree (GED) preferred.

Special License, Certifications and Designations

• Valid, Class “C” Texas Driver’s License.
• Current certification in First Aid and CPR, or the ability to obtain during staff training that is held bi-annually.

Physical Demands

This position frequently requires talking, hearing, and listening, as well as the ability to hear in a loud atmosphere over the phone, standing, walking, sitting, and using hands. It is occasionally required to stoop, kneel, crouch, twist, bend, and lift or move up to 10 pounds. Specific vision abilities required include close, distance, peripheral vision and depth perception.

Work Environment

While performing the duties, the employee is frequently exposed to wet and humid conditions. The noise level in the work environment is usually loud.

Equal Opportunity Employer

The City of Angleton is an Equal Opportunity Employer.