Front Desk Associate

Planet Fitness; Albuquerque (NM); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

401K plan

Health benefits, including medical, dental, and vision

Paid time off benefits

Free Black Card membership

Job summary

Planet Fitness in Albuquerque, NM is seeking a Front Desk Associate for part-time shifts. This position focuses on welcoming members, providing excellent customer service, and maintaining a clean environment. Ideal candidates will have strong communication skills and a dedication to customer satisfaction.

Requirements include a high school diploma and customer service experience. Benefits include a competitive salary, 401K plan, and health benefits for full-time positions.

Qualifications

• 18 years old or older.
• Six months face-to-face customer service experience in a retail environment required.
• Preferably one year of fitness experience.

Responsibilities

• Welcome and exit members in a confident manner.
• Answer customer questions regarding business procedures.
• Maintain cleanliness of the club for up to 50% of the shift.
• Drive revenue by promoting products and special promotions.

Skills

Customer service skills

Problem-solving skills

Decision-making skills

Strong communication skills

Education

High School Diploma or Equivalent

Job description

Job Details: Job Location: Alameda – Albuquerque, NM87113. Position Type: Part Time. Education Level: High School or Equivalent. Travel Percentage: Negligible. Job Shift: Opener / Mornings. Job Category: Customer Service. Position: FrontDesk Associate.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate members' needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem‑solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment.
• Accept payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Answer customers' questions and give information regarding the business procedures and policies in an exact and customer‑friendly way.

Minimum Skills

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision‑making and problem‑resolution skills.
• Self‑starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hard‑working, enthusiastic and energetic.

Physical Requirements

Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel. Must stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch or crawl. Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older.
• High School Diploma or Equivalent required.
• Six months face‑to‑face customer service experience in a retail environment required, or 1‑year fitness experience preferred.

Hours

Discuss availability with the Hiring Manager and/or note it on your application. Weekday and/or weekend hours based on club needs. Open or flexible availability is a plus.

Benefits

• Competitive salary and 401K plan.
• Company contribution towards health benefits including medical, dental, vision, LTD, STD and illness (applicable for full‑time positions).
• Paid time off benefits (applicable for full‑time positions).
• Free Black Card membership and exercise incentives.

Planet Fitness is an Equal Opportunity Employer.