Front Desk Associate

Planet Fitness; Carlsbad (NM); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Competitive Salary & 401K plan

Health benefits

Free Black Card membership

Exercise incentives

Job summary

Planet Fitness in Carlsbad, NM, is seeking a Front Desk Associate. As a key team member, you will provide first-rate customer service, greet and assist members, and maintain a welcoming environment. Ideal candidates possess excellent communication skills and have a strong work ethic.

This part-time position offers a rotating schedule with competitive benefits, including a 401K plan and health contributions for full-time employees. Join us at Planet Fitness to promote our values and support our community!

Qualifications

• 18 years old or older.
• Six months face-to-face customer service experience required.
• Self-starter who takes initiative with minimal direction.

Responsibilities

• Welcome and exit members with a friendly manner.
• Anticipate member needs and respond promptly.
• Maintain cleanliness of the club for up to 50% of the shift.

Skills

Customer service skills

Problem solving

Strong communication

Ability to manage multiple responsibilities

Enthusiastic and energetic

Education

High School Diploma or Equivalent

Job description

Job Details

Job Location: Carlsbad, NM 88220

Position Type: Part Time

Education Level: High School or Equivalent

Travel Percentage: Negligible

Job Shift: Rotating Schedule

Job Category: Customer Service

Position: Front Desk Associate

Company Overview

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first‑rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate members' needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem‑solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment.
• Hands‑on experience in accepting payments from customers and giving change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer‑friendly way.

Minimum Skills

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision‑making, problem resolution skills.
• Self‑starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!

Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older
• A High School Diploma or Equivalent required
• Six months face‑to‑face customer service experience in a retail environment required, or 1‑year fitness experience preferred.

Hours

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or weekend hours based on club needs.
• Open or flexible availability is a plus.

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer