Front Desk Associate

Planet Fitness; Town of Queensbury (NY); On-site; USD 18,184 - 25,898; Part time

Benefits offered by this job

401K plan

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness is seeking a Front Desk Associate in Queensbury, NY. This part-time role involves delivering exceptional customer service, maintaining club cleanliness, and handling payments. Candidates must be at least 18 years old and have a High School Diploma or Equivalent. Preferred qualifications include six months of customer service experience.

In addition to competitive pay, benefits include a 401K plan, health benefits for full-time employees, and a free Black Card membership.

Qualifications

• Must be 18 years old or older.
• Six months face-to-face customer service experience is required.

Responsibilities

• Welcome members confidently and professionally.
• Maintain club cleanliness for up to 50% of the shift.
• Drive revenue by communicating benefits of products.

Skills

Customer Service

Problem-Solving

Communication

Time Management

Education

High School Diploma or Equivalent

Job description

Job Details

Job Location: Queensbury - Queensbury, NY 12804

Position Type: Part Time

Education Level: High School or Equivalent

Salary Range: $16.00 - $16.00 Hourly

Travel Percentage: Negligible

Job Shift: Evenings and Weekends

Job Category: Customer Service

Front Desk Associate

About the Front Desk Associate

Planet Fitness, a private‑equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate must consistently deliver first‑rate service and foster positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings‑Planet Fitness Mission, Vision and Values. The associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate members’ needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem‑solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment.
• Accept payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating the benefits of products and special promotions to customers.
• Answer customers’ questions and provide information regarding business procedures and policies in an exact and customer‑friendly manner.

Minimum Skills

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision‑making and problem‑resolution skills.
• Self‑starter who takes initiative with minimal direction and supervision.
• Comfortable working with a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hardworking, enthusiastic and energetic.

Physical Requirements

Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older.
• High School Diploma or Equivalent required.
• Six months face‑to‑face customer service experience in a retail environment required or 1‑year fitness experience preferred.

Hours

Discuss your availability with the Hiring Manager and/or note it on your application. Weekday and/or weekend hours based on club needs. Open or flexible availability is a plus.

Benefits

• Competitive Salary & 401K plan.
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full‑Time Positions).
• Paid Time Off benefits (Applicable for Full‑Time Positions).
• Free Black Card membership and fun exercise incentives.

Planet Fitness is an Equal Opportunity Employer.