Front Desk Associate

Planet Fitness; City of Auburn (NY); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

401K plan

Health benefits

Paid time off

Black Card membership

Job summary

Planet Fitness is hiring a Front Desk Associate in Auburn, NY for a part-time role. Welcome, assist, and resolve member inquiries with a friendly, professional approach while maintaining cleanliness and handling transactions.

Flexible rotating schedule, strong customer service skills, and prior retail or fitness experience are preferred. The position offers a competitive hourly rate and benefits such as health options and a 401K plan, with opportunities to promote fitness membership and club

Qualifications

• Must be 18 years or older.
• High School Diploma or Equivalent required.
• Six months of face-to-face customer service in retail, or 1 year fitness experience preferred.

Responsibilities

• Welcome and assist members in a confident, professional manner.
• Answer questions and resolve concerns with accurate information.
• Maintain club cleanliness for up to 50% of the shift.
• Handle payments and provide receipts accurately.
• Drive revenue by explaining benefits and promotions to customers.

Skills

Multi-tasking

Customer service

Problem solving

Team player

Initiative

Flexible schedule

Education

High School diploma or equivalent

Job description

Job Location: Auburn - Auburn, NY 13021 | Position Type: Part Time | Education Level: High School or Equivalent | Salary Range: $16.00 - $16.00 Hourly | Travel Percentage: Negligible | Job Shift: Fixed Schedule | Job Category: Customer Service

Front Desk Associate

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associate.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making, problem resolution skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferable in the fitness industry.
• Hard working, enthusiastic and energetic!

Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older
• A High School Diploma or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or Flexible availability is a plus.

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Equal Opportunity Employer

Planet Fitness is an Equal Opportunity Employer