Front Desk Assistant, Satellite Locations

C001 Dallas College; Dallas (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Dallas College seeks a dynamic Front Desk Assistant for satellite locations within the Workforce and Advancement division. The role focuses on customer service, outreach, and community engagement, reporting to the location Manager, Satellite Locations.

It requires strong administrative duties, inventory control, and effective communication with students and stakeholders. The position emphasizes on-site work with potential for hybrid arrangements after six months based on policies and

Qualifications

• Associate degree plus one year of related work experience and/or teaching experience.
• Two years of related work experience may substitute.
• Official transcripts are required.

Responsibilities

• Provides administrative support such as scheduling appointments, verifying documents, records keeping, and providing general information.
• Maintains inventory and keeps accurate records of tools, materials and equipment.
• Schedules preventive maintenance and coordinates repairs and replacements as needed.
• Serves as a resource to students, staff and faculty within the Dallas College community network.
• Delivers excellent customer service and communicates effectively with internal and external stakeholders.

Skills

Customer service

Administrative support

Data entry

Telephone handling

Organization

Communication skills

Bilingual preferred

Education

Associate degree

Related work experience (1 year)

Official transcripts required

Tools

Microsoft Office

Job description

Weekly Work Hours 40 Compensation Range N03-Hourly Hourly Rate $24.47 Hourly FLSA United States of America (Non-Exempt) Work Location All positions are considered on-site roles. After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy. Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type

Position may require travel to other Dallas College campuses and locations.

Position Summary

Dallas College seeks a dynamic individual to play an important role in the operation of the one of several satellite workforce training and development locations. The Front Desk Assistant Satellite Locations will serve within the Workforce and Advancement division of Career Connected Learning. The Front Desk Assistant will report to the location Manager, Satellite Locations. The Front Desk Assistant is responsible for providing customer service, outreach and community engagement to students and community stakeholders.

Required Knowledge, Skills & Abilities

Experience providing general administrative support to include answering telephone, handling mail, scanning, and sorting, distributing correspondence and perform general data entry duties. Knowledge of standard office principles and procedures. Ability to use computer technology to access data, maintain records, generate reports and communicate with others. Must have strong organizational skills, ability to multi-task, detail-oriented approach to work, strong decision-making skills, good follow-up, ability to complete tasks. Utilizes excellent interpersonal, listening, oral and written communication skills in order to communicate effectively with internal and external stakeholders and constituents in the Dallas College community network. Strong knowledge and experience providing effective customer service. Ability to communicate effectively and courteously with individuals within the Dallas College community network. Must be able to comply with district policies/procedures as well as applicable local, state, and federal rules and regulations.

Key Responsibilities

• Provides administrative support to the organization by providing general office duties, i.e., scheduling appointments, verifying documents, records keeping, providing general information, etc.
• Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
• May act as the primary resource person for the department in providing general information.
• Responsible for performing periodic inventory and maintaining accurate inventory for equipment, tools, materials and supplies.
• Receives, stores, and issues tools, supplies or equipment associated with courses or programs.
• Maintains log of tools, materials and equipment distributed and returned.
• Responsible for security of assigned inventory.
• Responsible for maintaining tools, equipment, and information systems in good working condition and ensuring that repairs are scheduled and completed in a timely manner; perform minor repairs and calibrations as needed.
• Responsible for scheduling preventative maintenance of equipment and recommending replacement or new equipment acquisitions.
• Schedule repairs and prepares and tracks purchase requisitions.
• Assist in the monitoring of lab activities to ensure a safe and clean learning environment.
• Serves as a resource to students, staff and faculty in area of specialization.
• Keeps up to date on the professional and technical aspects on the job.
• Utilizes excellent communication skills and the ability to interact with internal/external stakeholders and constituents within the Dallas College community network.
• Provides excellent customer service.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other job duties as assigned.

Physical Requirements

Normal physical job functions performed within a standard office environment. Requires in-person interaction and coordination of work with other employees, students, external clients, partners or customers and/or immediate access to equipment, documents, or other information located only in a College workspace. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• Associate degree plus one (1) year of related work experience and/or experience in a teaching environment.
• In lieu of associate degree, two years of related work experience may be substituted.
• Official transcripts are required.
• Some positions may require specific state licensed/certifications depending on the discipline.
• Bilingual or multilingual preferred.
• Will be subject to a criminal background check.
• Some positions may be subject to a fingerprint check.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do. Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees.

We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Locations

• Brookhaven
• Cedar Valley Campus
• Eastfield
• El Centro
• Mountain View
• North Lake
• Richland