Front desk/Assistant Manager

Mystryde; Beverly (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

MyStryde LLC is seeking a Front Desk Associate for its Beverly studio. You will greet members, handle inquiries, manage schedules, and keep the front desk and studio areas clean and welcoming.

The role requires strong communication, organization, and customer service skills, with flexibility to work evenings, weekends, and holidays as needed. Prior fitness or wellness experience is a plus.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, preferably in fitness or wellness.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office, Gmail, and Mariana Tek.
• Ability to process credit card transactions.

Responsibilities

• Greet and check-in members and guests with a friendly and professional demeanor.
• Answer phone calls and respond to urgent emails promptly and courteously.
• Address client inquiries, concerns, and complaints effectively.
• Provide information about classes, membership options, and class schedules.
• Handle front desk operations, schedule management, and basic admin tasks.
• Maintain a clean, welcoming front desk and retail area throughout shifts.
• Collaborate with General Manager and staff to ensure smooth operations.

Skills

Communication skills

Organizational skills & multitasking

Customer service experience

Education

High school diploma or equivalent

Tools

Mariana Tek

Microsoft Office

Gmail

Job description

We are looking for friendly people to join our Beverly Front Desk crew!

About MyStryde LLC

Run + Strength Studio in Boston.Race Training, personal training, open gym + classes based workouts.

Description

JOB TITLE: Front Desk Associate

MYSTRYDE is coming to Beverly, MA!

MYSTRYDE is a boutique fitness studio offering a variety of classes ranging from all-treadmill based run classes, to all functional strength classes, and classes that combine the two.

GENERAL JOB DESCRIPTION

The Front Desk Associates at MYSTRYDE are responsible for providing exceptional customer service, managing front desk operations, and ensuring a welcoming environment for all members and guests. This role involves handling membership inquiries, managing class schedules, ensuring that the studio is clean, and performing administrative tasks to support the smooth operation of the studio.

MAJOR JOB RESPONSIBILITIES

MYSTRYDE’s Front Desk Associates have a wide range of responsibilities. This role requires strategic thinking, decision making skills, ability to multitask and work with others in a fast paced environment. Here is a comprehensive list of responsibilities for this role:

Key Responsibilities

Customer Service:

• Greet and check-in members and guests with a friendly and professional demeanor.
• Answer phone calls and respond to urgent emails promptly and courteously.
• Address client inquiries, concerns, and complaints effectively.
• Provide information about MYSTRYDE’s classes, membership options, and class schedules.
• Provide information or recommendations on for purchase retail and ON Shoes

Administrative Duties:

• Assist customers with new memberships, renewals, and cancellations as needed.
• Handle cash and credit card transactions, ensuring accuracy and security.
• Assist with preparing for special classes or events.

Facility Management:

• Ensure the front desk, retail area and studio rooms are clean, organized, and welcoming.
  • Cleaning (vacuuming/mopping etc.) and organization required for all shifts.
• Monitor the condition of the studio and report any maintenance issues (in studio rooms, lobby, bathrooms, locker rooms etc.)
• Assist with opening and closing procedures, ensuring all tasks are completed and check-list is fully completed.
• Work closely and provide fluid communication with the General Manager and other staff members to ensure seamless operations.
• Participate in team meetings and contribute ideas for improving studio services and member experience.
• Read weekly updates email to understand what is happening or upcoming
• Assist with special projects and events as needed.

Qualifications

Education and Experience:

• High school diploma or equivalent.
• Previous experience in customer service, preferably in a fitness or wellness environment.

Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computer systems and software, including Microsoft Office, GMAIL and Mariana Tek
• Ability to handle credit card transactions accurately.
• Basic knowledge of MYSTRYDE, our classes and the benefits of our programming will be required.

Personal Attributes:

• Friendly, upbeat, approachable, and customer-focused.
• Dependable and punctual.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong problem-solving skills and attention to detail.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift and move items up to 40 pounds.
• Ability to perform cleaning and organizing tasks as needed.

This Job Description is for guidance purposes only, other tasks and responsibilities may be added at the request of ownership.