Customer Service Rep

swet studio; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

swet studio in Boston is seeking a dedicated Front Desk Associate to provide exceptional customer service to our members. Your role will include greeting guests, providing studio tours, and ensuring the environment remains inviting and clean.

The ideal candidate has a High School Diploma, at least one year of customer service experience, and excellent communication skills. We thrive on excitement and teamwork, making this a fun place to work!

Qualifications

• Minimum High School Diploma/GED.
• At least 1 year of customer service experience.
• Excellent verbal and written communication skills.

Responsibilities

• Greet and check in guests at the Front Desk using Mind-body.
• Provide studio tours for all new guests.
• Ensure the studio is clean and presentable for members.

Skills

Customer service experience

Verbal communication skills

Team player skills

Education

High School Diploma/GED

Job description

SWETSTUDIO® is a local Boston boutique fitness studio designed to engage members in various training methods to help slim down, build muscles, and develop flexibility and inner strength. The workouts combine strength, body resistance, HIIT conditioning, indoor rowing and aerial fitness and yoga elements. We are passionate about what’s new, what’s now, what’s next and we practice what we preach – investing time in our own health and training.

Job Description

Overall expectations is to provide outstanding customer service and strive to resolve member needs.

• Greet and Check in guests at the Front Desk using Mind-body
• Excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service
• Provide studio tours for all new guests
• Team player and ability to adapt quickly to the needs of a busy boutique fitness studio
• Ensure the studio is clean and presentable for members

Qualifications

• Minimum High School Diploma/GED
• Passion for having fun daily and making every customer excited!
• Someone who can thrive in a fast‑paced, 7‑day a week operation.
• At least 1 year of customer service experience
• Excellent verbal and written communication skills