Front Desk Assistant Location: Duplin County, NC

Tarheelinc; Northern (KY); Hybrid; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Professional growth

Team-oriented environment

Job summary

Tar Heel Human Services, P.C. is seeking a friendly Front Desk Assistant to greet clients, manage appointments, verify insurance, and support clinicians in a behavioral health environment. The role focuses on maintaining confidentiality and delivering a professional, welcoming experience.

The ideal candidate has a high school diploma or equivalent and experience in medical or behavioral health settings, with strong computer skills and the ability to multitask in a fast-paced office.

Qualifications

• High school diploma or equivalent required.
• Experience in medical office, behavioral health, or customer service preferred.
• Strong communication and interpersonal skills.
• Proficiency with computers, email, and Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Greet clients and visitors in a professional and compassionate manner
• Answer and direct incoming phone calls
• Schedule, confirm, and manage appointments
• Check clients in and out for appointments
• Verify insurance information and collect required documentation
• Maintain client records and ensure confidentiality
• Assist clinicians and administrative staff with daily operations
• Process incoming referrals and coordinate communication with schools and providers
• Manage office correspondence, scanning, filing, and data entry
• Help maintain a clean and organized reception area

Skills

Communication skills

Organizational skills

Multitasking

Confidentiality

Computer proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Schedule: Part-Time or Full-Time Available

Tar Heel Human Services, P.C. is seeking a friendly, organized, and dependable Front Desk Assistant to join our growing behavioral health team. This position serves as the first point of contact for clients, families, schools, and community partners and plays a vital role in creating a welcoming and professional environment.

Responsibilities

• Greet clients and visitors in a professional and compassionate manner


• Answer and direct incoming phone calls


• Schedule, confirm, and manage appointments


• Check clients in and out for appointments


• Verify insurance information and collect required documentation


• Maintain client records and ensure confidentiality


• Assist clinicians and administrative staff with daily operations


• Process incoming referrals and coordinate communication with schools and providers


• Manage office correspondence, scanning, filing, and data entry


• Help maintain a clean and organized reception area

Qualifications

• High school diploma or equivalent required


• Previous medical office, behavioral health, or customer service experience preferred


• Strong communication and interpersonal skills


• Proficiency with computers, email, and Microsoft Office


• Ability to multitask in a fast-paced environment


• Strong attention to detail and organizational skills


• Ability to maintain confidentiality and professionalism

Preferred Experience

• Medical or behavioral health office experience


• Electronic Health Record (EHR) systems


• Insurance verification and authorization processes


• Working with children, families, and school-based programs


• Friendly


• Dependable


• Organized


• Customer-service focused


• Committed to helping individuals and families access quality behavioral health services

Benefits (Full-Time)

• Competitive pay based on experience


• Paid holidays and leave benefits


• Opportunities for professional growth and advancement


• Supportive team-oriented work environment

Tar Heel Human Services is an Equal Opportunity Employer and values diversity, professionalism, and compassionate service to our community.