Front Desk Assistant

Metro State University; Saint Paul (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established educational institution is seeking a dedicated individual to join their team as a client support specialist. This role involves greeting clients, providing assistance through various channels, and ensuring a high level of service. The ideal candidate will possess strong organizational and communication skills, along with the ability to work both online and in person. If you are punctual, reliable, and ready to make a positive impact on students' experiences, this opportunity is perfect for you.

Qualifications

• Understanding of software packages like Zoom, D2L, Word, and Excel.
• Ability to follow and enforce standards and regulations.

Responsibilities

• Greet clients at reception desk and provide support via phone and Zoom.
• Communicate effectively with students, tutors, and staff.

Skills

Organizational Skills

Critical Thinking

Effective Listening

Interpersonal Communication

Problem Solving

Tools

Zoom

D2L

Microsoft Word

Microsoft Excel

Job description

Major job duties

• Responsible for greeting clients at reception desk on campus and over Zoom, database entry, copy machine use, filing, and communicating with Center clients to ensure quality service.
• Provide phone, Zoom, and email based support to students who need to register for and/or schedule tutoring appointments.
• Communicate effectively with students, tutors, and administrative staff. Both online and in person work.
  
  

Qualifications And Experience

• Understanding and working knowledge of the Center's software packages (Zoom, D2L, Word, Excel).
• Have the ability to follow and enforce standards and regulations.
• Must possess organizational and critical thinking skills.
• Must be punctual and reliable.
• Must demonstrate effective listening and interpersonal communication skills.
• Ability to solve problems is preferred.
  
  

To apply

Email resume, cover letter, and current course schedule to [e-mail]