Front Desk Assistant

Ciela Senior Living; Los Angeles (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

A senior living community in Los Angeles is seeking a Front Desk Receptionist to maintain a welcoming front desk area. The ideal candidate will have a strong background in customer service and interpersonal communication, coupled with basic computer skills. Responsibilities include greeting residents and guests, handling telephone inquiries, and ensuring a pleasant first impression. This role requires attention to detail and the ability to work collaboratively with a team to uphold the community's service standards.

Qualifications

• Previous experience in a receptionist or customer service role.
• Experience in a senior living environment preferred.
• Must maintain current CPR/First Aid credentials.
• Must maintain Food Handlers credentials.
• Ability to read, comprehend, write, and speak English to communicate effectively with residents, families, guests, and team members.
• Detail oriented and possess strong organizational skills.
• Must meet health‑related requirements pertaining to State licensure.
• Must maintain current CPR/First Aid credentials.
• Must maintain current Food Handlers credentials.
• Must maintain annual Continuing Education Credits.
• Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.
• Subject to pre‑employment screening including physical, drug and TB testing and criminal clearance

Responsibilities

• Maintain a neat and tidy reception area.
• Answer the telephone promptly and professionally.
• Greet and interact with residents and guests positively.
• Respond to emergency calls and alert team members.
• Assist with projects to support department directors.
• Maintains neat reception area and presents professional conduct and appearance.
• Assists with projects and reports for department directors as needed, and at the direction of the Business Office Manager.
• Assists with meal service in the dining area as needed.
• Responsible for locking the community at the determined hour in the evening.
• Depending upon the community’s mail delivery procedures, may be responsible for sorting and distribution of resident and community mail at the direction of the Business Office Manager.
• Attends all required team member meetings and in‑service training sessions.
• Upholds Residents’ Rights as defined by state regulations and by Company policy, at all times.
• Supports and upholds all other Company policies, and the service philosophy.
• Reliable and Predictable Attendance.
• Other duties as assigned

Skills

Customer service skills

Interpersonal communication

Basic computer skills

Detail-oriented

Organizational skills

Ability to read and speak English

Tools

Microsoft Word

Microsoft Excel

Job description

About Ciela Senior Living: Ciela offers seniors a state‑of‑the‑art community which features incredible 360‑degree views, expansive outdoor spaces, floor‑to‑ceiling windows, light‑filled residences, gourmet California cuisine, engaging activities and a robust wellness program designed by Los Angeles’ top health professionals.

Front Desk Receptionist Job Description

Purpose: To maintain the front desk area with an attitude of customer service, and to help create a positive first impression of the community, ensuring that residents, families, guests, and telephone callers are addressed promptly and treated in a courteous and friendly manner.

Minimum Eligibility Requirements

• Previous experience in a receptionist or customer service role
• Previous experience in a senior living environment preferred
• Must possess strong interpersonal communication skills
• Proficiency in basic computer skills, including Word and Excel
• Ability to read, comprehend, write, and speak English to communicate effectively with residents, families, guests, and other team members
• Must be detail oriented and possess strong organizational skills
• Must meet all health‑related requirements pertaining to State licensure
• Must maintain current CPR/First Aid credentials
• Must maintain current Food Handlers credentials
• Must maintain annual Continuing Education Credits
• Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation
• Subject to pre‑employment screening including physical, drug and TB testing and criminal clearance

Essential Functions

• Answers the telephone promptly and addresses caller questions in a courteous and professional manner.
• Takes accurate and thorough telephone messages or directs the caller to the appropriate voicemail as requested to do so.
• Greets and interacts with residents, family members, guests, and team members in a friendly and positive manner and directs them to the appropriate person or location, as necessary.
• Responds to emergency calls from residents and alerts appropriate team members in a timely manner.
• Depending upon the community’s Café / Bistro operation; may be responsible for ensuring cleanliness, availability of beverages and snacks and maintaining appropriate inventory levels at the direction of the Business Office Manager.

Marketing

• Responds to inquiry calls from prospective residents in a timely and professional manner.
• Creates a positive first impression of the community by maintaining a neat and tidy reception area and presenting self in a professional manner in terms of conduct and appearance.
• Conducts community marketing tours as needed.

Administrative

• Assists with projects and reports to support department directors as needed, and at the direction of the Business Office Manager
• Assists with meal service in the dining area as needed
• Responsible for locking the community at the determined hour in the evening
• Depending upon the community’s mail delivery procedures, may be responsible for sorting and distribution of resident and community mail at the direction of the Business Office Manager

Other

• Attends all required team member meetings and in‑service training sessions
• Upholds Residents’ Rights as defined by state regulations and by Company policy, at all times
• Supports and upholds all other Company policies, and the service philosophy
• Reliable and Predictable Attendance
• Other duties as assigned