Concierge/Driver

Ciela; Los Angeles (CA); On-site; USD 32,373 - 34,440; Part time

Job summary

Ciela in Los Angeles is looking for a Concierge / Hospitality Assistant to provide excellent customer service for residents. Responsibilities include transport services, dining room service, and engaging with residents in community activities.

Ideal candidates will have experience working with seniors and a valid driver’s license. The role offers hourly pay between $23.50 and $25.00, emphasizing teamwork and commitment to resident satisfaction.

Qualifications

• Must be at least 21 years of age.
• Valid state driver’s license with a safe driving record.
• 1 year of professional driving experience.
• Previous experience working with seniors preferred.
• Strong commitment to customer service.

Responsibilities

• Transport residents to appointments and events.
• Assist in dining room service and resident engagement activities.
• Maintain community vehicles and ensure cleanliness.
• Manage housekeeping responsibilities in common areas.

Skills

Customer service

Interpersonal communication

Basic computer skills

Organizational skills

Education

Driver’s license

CPR/First Aid certification

Food Handlers certification

Job description

About Ciela Senior Living

Ciela offers seniors a state‑of‑the‑art community featuring incredible 360‑degree views, expansive outdoor spaces, floor‑to‑ceiling windows, light‑filled residences, gourmet California cuisine, engaging activities and a robust wellness program designed by Los Angeles’ top health professionals.

Concierge / Hospitality Assistant

Purpose

To provide a welcoming, inviting, and friendly environment for residents and guests of the community. To provide excellent customer service and hospitality service in the dining room, café, and common areas in an efficient and professional manner according to Community standards.

Minimum Eligibility Requirements

• Must be at least 21 years of age
• Valid state driver’s license with a safe driving record
• Ability to obtain a Commercial Driver’s License within the specified timeframe after hire
• 1 year of professional driving experience in the operation of a bus or van used for transporting clients
• Previous experience working with seniors in a senior living environment preferred
• Strong commitment to customer service and desire to exceed customer expectations
• Must possess strong interpersonal communication skills
• CNA, or previous experience working with the elderly in a residential or long‑term care setting preferred
• Must maintain current CPR/First Aid credentials
• Must maintain current Food Handlers credentials
• Must maintain annual Continuing Education Credits
• Proficiency in basic computer skills, including Word and Excel preferred
• Ability to read, comprehend, write, and speak English to communicate effectively with residents, families, guests, and other team members
• Strong organizational skills and ability to re‑prioritize daily tasks to accommodate fluctuating needs of the residents and the community
• Ability to represent the community in a positive and professional manner
• Must meet all health‑related requirements pertaining to State licensure
• Must be able to perform duties and responsibilities (Essential Job Functions) with or without a reasonable accommodation
• Subject to pre‑employment screening including physical, drug and TB testing and criminal clearance

Essential Functions

Resident Activities / Life Engagement

• Set up for morning exercise classes
• Assist Activities Department with setting/ resetting/ cleaning up activity areas
• Ensure activity areas are neat, clean, dusted and vacuumed as well as mopped
• Assist in the implementation of scheduled resident activities as assigned by the Life Enhancement Director
• Assist in maintaining activity area and supplies in a neat and orderly manner
• Ensure that all resident activities, outings, and events occur according to schedule in the absence of the Life Enhancement Director
• Participate in the preparation, set‑up, implementation and clean‑up of Community events and programs
• Assist Life Enhancement Director with other projects and duties as requested

Driving

• Transport residents to and from appointments, scheduled Community outings, and special events in Community vehicles according to transportation schedule
• Assist residents in and out of vehicles as needed, including loading and unloading wheelchairs, walkers, and other assist devices
• Maintain Community vehicles in a clean and orderly condition including washing, refueling, and inspecting and reporting any mechanical defects or malfunctions
• Complete a thorough vehicle inspection check prior to vehicle operation, reporting all discrepancies and following through with scheduling appropriate repairs
• Report any resident incidents or physical or behavioral concerns that occur during transport to appropriate Director immediately upon return
• Complete transportation activity records in an accurate and timely manner
• Be responsible for all annual vehicle inspections and safety checks to ensure the vehicle meets operational standards

Dining

• Greet residents and guests in dining room, help residents and guests to tables. Assist new residents in finding an appropriate table, offer to take walkers etc. Offer coffee, water, tea and take beverage orders
• Bus tables, clear and reset tables (wiping down tables, chairs, cleaning up spills on floor etc.)
• Fold napkins and prep table settings (utensils)
• Ensure water and coffee are well filled and condiments are stocked in café/bistro area
• Weekly stock ice cream and spoons in café/bistro area

Housekeeping

• Ensure that living room, front lobby, main front entrance, dining room entry doors are clean, dusted, wiped with appropriate cleaners, and vacuumed
• Use appropriate safety precautions (wet floor signs), use of appropriate cleaning materials
• Other duties as assigned

Other Responsibilities

• Attend all required team member meetings and in‑service training sessions
• Uphold Residents’ Rights as defined by state regulations and by Company policy, at all times
• Support and uphold all other Company policies, and the service philosophy
• Maintain reliable and predictable attendance
• Other duties as assigned

Starting Salary Range $23.50 – $25.00 per hour