Front Desk Assistant

Affordable Dentures & Implants; Fayetteville (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Group medical and dental insurance

401(k)

Paid holidays and vacation

Job summary

A leading dental support organization in Fayetteville, NC is seeking a Dental Front Office Assistant to manage patient interactions and support clinic operations. The ideal candidate will have strong organizational skills, experience with Dentrix, and proficiency in handling insurance billing. Key responsibilities include managing patient check-ins, scheduling, and ensuring smooth operations within a high-volume dental office. This role offers a comprehensive benefits package including medical, dental, vision insurance, and a 401(k).

Qualifications

• Strong organizational and management skills essential.
• Experience working with insurance billing processes required.
• Ability to work in a high volume, fast paced office.

Responsibilities

• Manage the patient lobby while ensuring smooth interactions.
• Schedule appointments, check in/out, and discuss treatment options.
• Handle all aspects of insurance billing including claims and appeals.

Skills

Organizational skills

Management skills

Experience with Dentrix

Insurance billing

Multi-tasking

Job description

Overview

Come join our team as a Dental Front Office Assistant! This position is more than just a job, it is an opportunity to do what YOU love and get paid to do it! You will enjoy a fulfilling career and play a vital role in delivering life‑changing tooth replacement care to hundreds of thousands of patients every year.

Benefits

We care about our employees and understand the hard work that goes into providing the best‑in‑class patient care. You will be provided with the training needed to provide you with the support you need to do your job well. Additional benefits include group medical and dental insurance, vision insurance, life insurance, flexible spending (health and dependent care), 401(k), 9 paid holidays off, 10 days of vacation, and 5 additional PTO days. We also offer ancillary benefits to include hospital indemnity, accident, and critical illness insurance options.

Responsibilities

The Front Office Assistant will support the clinic in various operations within the practice. You will effectively and efficiently manage the patient lobby while maintaining professional standards, and ensuring that all interactions between the doctor, staff, and patients run as smoothly as possible. The Front Office Assistant will also answer and handle phone calls to include scheduling appointments, check in/out, discussing treatment and financial arrangements, handling the insurance billing process ensuring all claims are processed in a timely manner according to a variety of insurance guidelines and ensuring maximum reimbursement, among other duties as assigned.

Qualifications

To apply for this position, you must have strong organizational and management skills. Experience working with Dentrix, handling dental office finances, full insurance billing process (including claims submission, appeals, and denial management) and being able to multi‑task. You must be able to work in a high volume, fast paced office while maintaining a positive and friendly attitude.

About Affordable Care

Founded in 1975, today Affordable Care, LLC is America’s largest dental support organization (DSO) focused on tooth replacement services, serving more than 400 dental practices across the United States. Supported practices primarily concentrate on extractions, dentures, implants, and fixed arches, with some practices housing an on‑site laboratory to enable same‑day dental services. Affordable Care is the DSO for several top dental brands including Affordable Dentures & Implants, DDS Dentures + Implant Solutions, and Advanced Dental Implant Centers. From the Affordable Care Support Center, located in North Carolina’s Research Triangle Park, along with field‑based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non‑clinical duties so dentists can focus on treating patients (visit affordablecare.com).