Front Desk ASC

Physician Partners of America; Hurst (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Physician Partners of America in Texas seeks a Front Desk ASC specialist to greet patients and manage daily front office tasks on surgery days. You will ensure accurate charts and deposits, and conduct ongoing audits to support smooth ASC operations.

Responsibilities include scheduling in the ASC system, handling pre-surgery calls about financial expectations, and offering payment plans as needed, while maintaining a courteous, professional presence with patients and team members.

Qualifications

• Two years of prior medical office front desk experience.
• Good verbal and written communication skills.
• Proficient with computer programs and office equipment.

Responsibilities

• Schedule patients into HST, the ASC program, at least 2 weeks out and checked daily for updates.
• Assist with phone calls to patients 3–5 days prior to surgery with financial expectations.
• Offer patients payment plans per policy when needed.
• Prepare deposits and complete deposit logs.
• Answer phones with a pleasant, professional demeanor within 4 rings.
• Scan invoices.
• Scan charting into the EMR system.
• Log chart audits and patient satisfaction scores.
• Co-pay collections, invoices, deposit logs, charts, and expected audits completed timely.
• Demonstrate professional, courteous demeanor with patients, visitors, and staff.

Skills

Front desk experience

HIPAA knowledge

Multi-tasking

Verbal communication

MS Office

Tools

HST ASC program

EMR system

MS Office

Job description

JOB TITLE

Front Desk ASC

JOB SUMMARY

The primary responsibilities of this position are to greet patients upon entry and handle daily front office tasks and surgery days. The important function is to assure charts and deposits are accurate and perform ongoing and occasional audits.

JOB DESCRIPTION

• Schedule patients into HST, the ASC computer program, at least 2 weeks out and checked daily for updates


• Assist with phone calls to patients at least 3-5 days prior to surgery with financial expectations


• Offer patients payment plans if needed per policy


• Check in patients Prepare deposits and complete deposit logs


• Answer phones with a pleasant, professional demeanor within 4 rings


• Scan invoices


• Scan charting into the EMR system


• Log chart audits and patient satisfaction scores


• Co-pay collections, invoices, deposit logs, charts, and expected audits completed in timely manner


• Demonstrate professional, courteous demeanor with patients, visitors, and staff

JOB REQUIREMENTS

• 2 years prior medical office front desk experience


• Good verbal and written skills


• Proficient with computer programs and office equipment

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of HIPAA standards


• Ability to prioritize and multi-task in a fast paced, changing environment


• Ability to calculate payment amounts for patient responsibility and co-pays


• Analytical and problem solving skills


• Computer skills with MS Office (Word, Excel, Power Point, Outlook, Visio, Project, Sharepoint, etc.).


• Great oral and written communication, and listening skills.


• Experience working collaboratively in a team-oriented environment.

HOURS AND WORKING CONDITIONS

Our ASCs are located in Florida and Texas. The job will be Monday through Friday and work hours may be subject to change with surgery schedule. Noise or Vibrations: Copy machine, phones, computer and printer, other office equipment