Surgery Scheduler

AmSurg Corp; Raleigh (NC); On-site; USD 42,000 - 68,000; Full time

Job summary

AmSurg Corp in Raleigh, NC is seeking a Surgical Scheduling Coordinator to manage schedules for surgical, GI, and pain-management procedures, coordinate preoperative appointments, and ensure all necessary documentation is collected.

The role requires excellent communication with patients, physicians, and staff, attention to detail, multitasking, and adherence to HIPAA. You will provide timely information and help patients navigate the scheduling process.

Qualifications

• Experience scheduling surgical, GI, and pain-management procedures.
• Knowledge of HIPAA privacy and security requirements.
• Strong communication with patients, physicians, and staff.

Responsibilities

• Schedule surgical, GI, and pain-management procedures and preoperative appointments.
• Coordinate surgeries and ensure patient documentation is complete.
• Provide timely information to patients, physicians and staff.
• Follow ASC protocols and update the surgery schedule as needed.
• Collect payments and deductibles as directed.
• Interact with physicians and practice staff to manage the schedule.

Skills

Scheduling

HIPAA compliance

Patient communication

Multitasking

Teamwork

Tools

EHR systems

Phone etiquette

Job description

Job Responsibilities

• Schedules all surgical, gastroenterological (GI), and pain-management procedures and preoperative appointments
• Has good knowledge and understanding of the surgery schedule and the format utilized by the center
• Coordinates and schedules surgeries
• Ensures that the needed documentation is obtained from all patients
• Ensures that all patients receive needed information prior to surgery
• Interacts with patients, physicians and other staff both within the ASC and at the Physician practice
• Works effectively with the Physician practice to manage the surgery schedule
• Provides accurate, timely and responsive information to patients, Physicians and other stake holders
• Coordinates processes and route all paperwork as required to meet physician and facility requirements
• Follows all written protocols and procedures of the ASC
• Updates and distributes the surgery schedule as needed
• Makes appointment reminder calls to patients as requested
• Answers questions and provide information to patients as it relates to surgery scheduling and documentation
• Requests patient records as required by the Physician
• Verbally delivers instructions to patients and families
• Performs all job functions in a HIPAA compliant manner
• Collects payments and deductibles as directed
• Processes payments in accordance with the ASC’s
• Demonstrates courtesy and helpfulness toward patients and their families
• Attends all required education
• Regular and predictable attendance
• Performs other duties as assigned

Cognitive Skills

• Exhibit mental alertness for quality decision making and exercising good judgment
• Ability to multi-task effectively, efficiently, accurately, and with attention to details
• Ability to recognize/define problems, collect data/facts, draw valid conclusions, and correct errors
• Ability to interpret instructions in a variety of forms and deal with abstract and concrete variables

Communication

• Ability to effectively communicate patient care needs and significant information to healthcare team to promote continuity of patient care
• Ability to respond to questions and professionally interact verbally and/or written with managers, co-workers, patients, and the general public

Teamwork

• Work well with others – be a team member
• Report observed or suspected safety violations, hazards, and policy/procedure non-compliance to Safety Officer or other designated person, following the Chain of Command
• Participate in staff meetings, in-services, and continuing education as required

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages

LANGUAGE SKILLS:

• Ability to understand, read, write, and speak English, if bilingual Center, bilingual language is required. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to successfully write business correspondence. Ability to effectively present information, respond to questions, and professionally interact with healthcare team, clients, vendors, and the general public.

REASONING ABILITY:

• Demonstrates an ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and correct errors. Ability to understand and interpret basic financial data. Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.

PHYSICAL DEMANDS:

• Ability to stand and walk for 6-8 hours per day
• Ability to exert maximum muscle force to lift, push, pull, or carry objects up to 50 pounds in weight
• Ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously without \"giving out\" or fatiguing
• Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• Ability to position or transport patients, prepare medical procedure rooms, or set up patient care equipment
• Ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position
• Ability to keep or regain your body balance and stay upright
• Ability to exert yourself physically over long periods of time without getting winded or out of breath
• Ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears
• Specific vision abilities for close and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

WORK ENVIRONMENT:

• Days and hours of work may vary to meet patient needs
• The Center is a well-lit, ventilated and climate controlled environment. The Center may require decreased lighting to meet patient care needs, such as laser rooms and some OR/Procedure rooms
• Staff will work with medical and office equipment, some of which will have moving parts
• Noise level is usually quiet to moderate
• Staff may have exposure to blood and other potentially infectious body fluids and materials or toxic chemicals and cleaning solutions
• The Center procedure rooms are often small, and due to equipment may have little room to work around and may necessitate reaching, pulling, pushing
• Staff will work in close proximity to patients and co-workers

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.