Guest Room Attendant

Western States Lodging and Management; Coeur d'Alene (ID); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay ($18–$19)

401(k) with 4% match

Hotel discounts

Job summary

TownePlace Suites- Coeur D'Alene, Idaho is seeking a Guest Room Attendant to create clean, comfortable spaces and deliver an exceptional guest experience. You will own daily housekeeping tasks, prioritize rooms by need, and support new team members while upholding brand standards.

Responsibilities include cleaning rooms efficiently, stocking supplies, and addressing guest requests with professionalism. Applicants should have 1–3 years in hospitality and be able to work weekends/holidays as

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of housekeeping or related hospitality experience.
• Experience in a hotel environment preferred.
• Proficiency in cleaning techniques, procedures, and sanitation standards.
• Excellent customer service and interpersonal skills.
• Ability to communicate professionally with guests and associates.
• Availability to work weekends and holidays as business needs require.
• Authorization to work in the United States.

Responsibilities

• Clean and service guest rooms efficiently while meeting hotel brand standards.
• Make beds, replace linens and towels, dust, vacuum, mop, and clean bathrooms.
• Replenish toiletries and guest amenities.
• Prioritize daily cleaning based on check-in/check-out times and needs.
• Identify and respond to special guest requests and preferences.
• Inspect rooms for cleanliness and quality standards.
• Report maintenance concerns and damaged items.
• Maintain stocked cleaning supplies and work areas.
• Clean lobbies and other common spaces as assigned.
• Follow safety and chemical-handling procedures.

Skills

Customer service

Attention to detail

Hospitality

Communication

Education

High school diploma or equivalent

Job description

TownePlace Suites- Coeur D'Alene, Idaho

Guest Room Attendant | Create a Stay Guests Remember

Do you take pride in creating clean, comfortable spaces and delivering an exceptional guest experience? Western States Lodging & Management is looking for an experienced and dependable Guest Room Attendant who brings attention to detail, efficiency, and genuine hospitality to every room.

In this role, you’ll take greater ownership of daily housekeeping responsibilities, prioritize rooms based on hotel operations and guest needs, and help maintain the high standards our guests expect. You’ll also serve as a knowledgeable resource for newer team members while continuing to provide outstanding service.

What’s in it for you- Compensation & Benefits

• Competitive Pay - $18 - 19 hourly.
• The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.
• 401(k) with a dollar-for-dollar company match up to 4%
• Hotel discounts at select Western States Lodging & Management properties

Eligible full-time associates are entitled to the following:

• Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options
• Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.
• Personal Time Off (PTO) and Vacation benefits

What You’ll Do

• Clean and service guest rooms efficiently while consistently meeting hotel brand standards
• Make beds, replace linens and towels, dust furniture, vacuum carpets, mop floors, and thoroughly clean bathrooms
• Replenish toiletries, towels, coffee supplies, and other guest amenities
• Prioritize daily cleaning assignments based on guest check-in and check-out times and operational needs
• Identify and respond professionally to special guest requests and preferences, including requests for additional towels, pillows, linens, or amenities
• Inspect guest rooms for cleanliness, presentation, and adherence to established quality standards
• Identify and report maintenance concerns, damaged items, or other issues requiring attention
• Maintain clean, organized, and properly stocked housekeeping supplies and work areas
• Clean and maintain guest-accessible areas, including lobbies, hallways, elevators, fitness areas, and other common spaces as assigned
• Follow established safety, sanitation, security, and chemical-handling procedures
• Demonstrate Western States Lodging & Management hospitality and service standards in every guest interaction

What Makes You Successful

• High school diploma or equivalent preferred
• 1–3 years of housekeeping, guest room attendant, or related hospitality experience
• Experience working within a hotel or hospitality environment preferred
• Proficiency in professional cleaning techniques, procedures, and sanitation standards
• Excellent customer service and interpersonal skills
• Ability to communicate professionally and positively with guests and fellow associates
• Strong attention to detail and commitment to maintaining high cleanliness standards
• Ability to safely work with cleaning products and chemicals
• Availability to work some weekends and holidays as business needs require
• Authorization to work in the United States and proof of identity as required by federal law

Physical Requirements

This position requires frequent walking and standing throughout the shift, along with frequent bending, stooping, reaching, and repetitive cleaning movements. Guest Room Attendants must also be able to use proper body mechanics and lifting techniques to occasionally lift, move, or carry items weighing up to 50 pounds.

Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

You Know You’re Successful When…

Guest rooms consistently meet or exceed cleanliness and presentation standards, assignments are prioritized and completed efficiently based on hotel needs, and special guest requests are handled promptly and professionally. You’re a trusted member of the housekeeping team who can work independently, maintain exceptional attention to detail, and help newer associates learn the standards that create a welcoming experience for every guest.

Why Join Western States Lodging & Management?

Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States.

Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents—it defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long-term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed.

Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way.