Front Desk Aid

Mercer Cluster; Atlanta (GA); On-site; USD 11,000 - 16,000; Part time

Job summary

Mercer Cluster seeks a Front Desk Aid for Campus Health Atlanta in the Sheffield building, room 206. The role supports front desk operations, greets patients, answers calls, schedules appointments, and verifies insurance. You will ensure up-to-date patient information and assist with charting and scanning documents.

20 hours per week, start 08/17/2026, end 05/08/2027. Applicants must display excellent customer service, be well-spoken, and maintain HIPAA compliance.

Qualifications

• Exceptional customer service skills and phone etiquette.
• Must be well-spoken.
• Commitment to attendance and reliability.
• Adherence to HIPAA requirements for patient privacy.

Responsibilities

• Greet patients upon entrance to the clinic.
• Answer incoming calls.
• Schedule appointments.
• Verify insurance before or at the time of appointment.
• Call patients for follow-up, no-shows, etc.
• Check patients in for and out after appointments.
• Ensure demographics, contact, pharmacy, and insurance data are up-to-date.
• Scan documents into charts.
• Other duties as assigned by supervisor.

Skills

Customer service

Phone etiquette

Communication

Attendance

HIPAA

Job description

Front Desk Aid page is loaded## Front Desk Aidlocations: Mercer Campus Health Atlantaposted on: Posted 30+ Days Agojob requisition id: JR104071# **Application Instructions:****Active Student Employees:** If you are a current Student Employee or have previously worked in a student position, you must apply from your existing **Workday** account. **Do not apply from the external careers website**. Log in to **Workday** and type **Find Jobs in the search**. Locate the position and click **Apply**.**External Applicants:** Please upload your **resume** on the **Apply** screen. Your application will automatically populate your resume details, and you may verify and update data on the **My Information** page.IMPORTANT: Please review the job posting and fully complete all sections of the application. ***You will not be able to modify your application after you submit it*.****Job Family:**Student Work Study**Department:**Mercer Medicine**Supervisor:**Kaye Miller**Job Title:**Front Desk Aid**Job Description:**Campus Health Atlanta is seeking an outgoing student to help at the front desk in the clinic. Located in the Sheffield building, room 206. The responsibilities include the following:-Greet patients upon entrance to the clinic-Answer incoming calls-Schedule appointments-Verify insurance before the appointment visit or at the time of appointment-Call patients as needed for follow-up, no-show appointments, etc.-Check patients in for the appointment and out after the appointment-Ensure all required patient demographic, contact, pharmacy, insurance, and other information is up-to-date in the chart upon patient arrival to the clinic-Scan documents into charts-Other duties as needed by supervisorCandidates must have:-Exceptional customer service skills and phone etiquette-Must be well-spoken-Ability to maintain calm under pressure-Commitment to attendance and reliability-Commitment to timely communication with supervisor for any needed schedule changes-Adherence to HIPAA requirements for the privacy of patient information-Pay rate $10 per hour**Scheduled Hours:**20**Start Date:**08/17/2026**End Date:**05/8/2027Student employees are vital to the success of Mercer University. At Mercer, we are dedicated to helping students find meaningful on-campus jobs and ensuring that students maximize the value of their employment experiences. We believe that having an on-campus job helps students become more involved with the Mercer University community, provides valuable work experience, helps build transferable skills, and habits that will benefit future career options. Moreover, on-campus jobs provide financial rewards.Important Note: In adherence to the Immigration Control Act of 1986, all student employees must complete an Employment Eligibility Verification Form (I-9) and present documentation verifying citizenship or permanent residency. You will not be allowed to begin work until the I-9 form has been completed and properly certified. The required documents include either a valid US Passport, certificate of US citizenship, alien registration card with photograph OR two of the following documents: a state driver's license, validated student ID card, original social security card, birth certificate.