Campus Health Front Desk Assistant (Student Work-Study)

Mercer Cluster; Atlanta (GA); On-site; USD 11,000 - 16,000; Part time

Job summary

Mercer Cluster seeks a Front Desk Aid for Campus Health Atlanta in the Sheffield building, room 206. The role supports front desk operations, greets patients, answers calls, schedules appointments, and verifies insurance. You will ensure up-to-date patient information and assist with charting and scanning documents.

20 hours per week, start 08/17/2026, end 05/08/2027. Applicants must display excellent customer service, be well-spoken, and maintain HIPAA compliance.

Qualifications

• Exceptional customer service skills and phone etiquette.
• Must be well-spoken.
• Commitment to attendance and reliability.
• Adherence to HIPAA requirements for patient privacy.

Responsibilities

• Greet patients upon entrance to the clinic.
• Answer incoming calls.
• Schedule appointments.
• Verify insurance before or at the time of appointment.
• Call patients for follow-up, no-shows, etc.
• Check patients in for and out after appointments.
• Ensure demographics, contact, pharmacy, and insurance data are up-to-date.
• Scan documents into charts.
• Other duties as assigned by supervisor.

Skills

Customer service

Phone etiquette

Communication

Attendance

HIPAA

Job description

Mercer Cluster seeks a Front Desk Aid for Campus Health Atlanta in the Sheffield building, room 206. The role supports front desk operations, greets patients, answers calls, schedules appointments, and verifies insurance. You will ensure up-to-date patient information and assist with charting and scanning documents.

20 hours per week, start 08/17/2026, end 05/08/2027. Applicants must display excellent customer service, be well-spoken, and maintain HIPAA compliance.