Front Desk AgentTempo by Hilton Del Mar Opening Soon

Tempo By Hilton San Diego Del Mar; San Diego (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Company parties

Dental insurance

Job summary

The Front Desk Agent is responsible for checking guests in and out quickly, efficiently, and courteously using the property management system, processing all payments according to hotel policies, and providing information and service to guests and visitors.

We offer an opening team environment at Tempo by Hilton Del Mar with comprehensive benefits including medical, dental & vision insurance, 401(k), PTO, travel discounts, and opportunities to grow within the brand.

Qualifications

• 1-2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software (email, word processing, spreadsheets).

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones.
• Up-sells rooms to maximize hotel revenue.
• Processes cash and credit card transactions according to procedures; posts charges and prepares reports.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates guest requests to management for follow-up.
• Responds to guest complaints with appropriate service recovery gestures.

Skills

Customer service

Basic computer skills

Job description

Benefits:

• Opportunity for advancement
• 401(k)
• 401(k) matching
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Company parties
• Dental insurance

Be part of something special from day one at Tempo by Hilton Del Mar - the first Tempo by Hilton on the West Coast! Join our opening team and help bring this exciting new Hilton brand to the Del Mar coast while enjoying medical, dental & vision insurance, 401(k), PTO, exclusive Hilton Team Member Travel Discounts, and fun team celebrations and parties. We're building a supportive, energetic team where your hard work is appreciated, your growth matters, and you'll have the opportunity to make your mark on a brand-new hotel from the very beginning!

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.