Front Desk Agent-Trumbull Marriott Shelton

Kids for the Future; Nichols (CT); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Kids for the Future is seeking a full-time front desk associate to manage guest check-ins/outs, reservations, and inquiries at our Connecticut property. You will secure payments, verify and adjust billing, issue room keys, and relay guest requests with courtesy and professionalism.

You will also handle daily reports, wake-up calls, and cash handling while maintaining security and privacy standards, ensuring a welcoming experience for all guests and coordinating with other departments as needed.

Qualifications

• Ability to stand, greet and speak with guests, and work with computers and point of sale systems.

Responsibilities

• Check-in and check-out guests, reservations and changes.
• Secure payment and verify/adjust billing.
• Activate and file room keys and relay guest requests.
• Print contingency lists for emergencies and maintain guest records.
• Provide directions and information on property amenities and local areas of interest.
• Run daily reports and close cashiering activities in the system.
• Accept wake-up calls and coordinate with other departments.
• Count and secure cash at start/end of shifts.

Skills

Guest service

Cash handling

POS systems

Communication

Safety procedures

Privacy

Tools

Marriott POS

Job description

• Location 180 Hawley Lane,Trumbull, CT, 06611,United States
• Employee Type Non-Exempt - FT
• Required Degree NONE
• Manage Others No

Position Summary:

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Core Competencies

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Requirements

Ability to stand, greet and speak with guests, and work with computers and point of sale systems.

The Marriott POS system experience is preferred, but not required.

Availability for both AM and PM shifts.

• Ability to operate a computer and other office equipment.
• Ability to lift up to 25 pounds occasionally.
• Ability to stand for extended periods.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.