Front Desk Agent - The Manner

HHM Hospitality; New York (NY); On-site; USD 41,000 - 44,000; Full time

Job summary

HHM Hospitality in New York is seeking a friendly Front Desk Agent to welcome guests and deliver outstanding service. You will manage check-ins/outs, answer inquiries, and coordinate with other hotel departments to ensure a smooth stay.

Ideal candidates are guest-focused, able to work in a fast-paced environment, and comfortable handling reservations, payments, and guest records with accuracy. Multilingual abilities are a plus, and physical stamina is important for long shifts.

Qualifications

• Experience in a guest-facing role in a hotel or resort.
• Strong organizational and administrative skills.
• Ability to stand or sit for long periods and lift up to 25 lbs.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Greet and welcome guests, creating a warm atmosphere at check-in.
• Check guests in and out, ensuring accurate registration details.
• Handle guest requests, complaints, and inquiries professionally.
• Answer calls and emails, providing information on services and local attractions.
• Maintain up-to-date knowledge of hotel services, policies, promotions.
• Process payments (credit card and cash) accurately.
• Coordinate with housekeeping, maintenance and other departments.
• Monitor guest accounts for discrepancies and correct charges at checkout.
• Keep front desk area clean and organized.
• Assist with reservations, cancellations, modifications, and special requests.
• Provide directions and recommendations for dining and activities.

Skills

Guest-facing experience

Multilingual

Organizational skills

Physical stamina

Attention to detail

Communication skills

Job description

Position Description

Position: Front Desk Agent

We are looking for a friendly, professional, and detail-oriented Front Desk Agent to join our team. The Front Desk Agent will be the first point of contact for guests and will be responsible for providing exceptional customer service, ensuring guest satisfaction, and performing a variety of administrative tasks.

Key Responsibilities:

• Greet and welcome guests as they arrive, ensuring a warm and friendly atmosphere.
• Check guests in and out of the hotel, ensuring that all registration details are accurately entered into the system.
• Handle guest requests, complaints, and inquiries in a timely, efficient, and courteous manner.
• Answer phone calls and respond to emails, providing information about hotel services, local attractions, and amenities.
• Maintain up-to-date knowledge of hotel services, policies, and promotions to provide accurate information to guests.
• Process payments, including credit card and cash transactions, while ensuring accuracy.
• Coordinate with other departments (housekeeping, maintenance, etc.) to address guest needs and resolve any issues.
• Monitor guest accounts for discrepancies and ensure that all charges are correct at check-out.
• Maintain a clean and organized front desk area.
• Assist with reservations, including handling cancellations, modifications, and special requests.
• Provide guests with directions, recommendations for local dining, attractions, and other services as requested.
• Follow all hotel policies and procedures, including safety, security, and confidentiality protocols.
• Prepare and distribute daily reports and ensure all front desk paperwork is completed accurately.
• Assist with other administrative duties as needed, such as maintaining guest records or handling group check-ins.

Skills & Qualifications:

• Previous experience in a guest-facing role, such as in a hotel or resort.
• Knowledge of multiple languages is a plus.
• Strong organizational and administrative skills.
• Ability to stand or sit for long periods.
• Must be able to lift up to 25 lbs occasionally.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Minimum

USD $30.00/Hr.

Maximum

USD $32.00/Hr.