Front Desk Agent - The Grand Hotel

Xanterra; Arizona; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Low-cost employee housing (dormitory)

On-site employee meals

Free on-site laundry

Free shuttle service

Wi-Fi and satellite TV

401k with match

Life and AD&D Insurance

Wellness Programs

Learning and Development Programs

Free Grand Canyon National Park pass

Free Grand Canyon Railway Train rides

Discounts on retail, lodging, and trav

Referral bonus program

Access to hotel fitness center andPool

Job summary

The Grand Hotel at The Grand Canyon is seeking a Front Desk Agent to warmly welcome guests, register them smoothly, and handle payments with accuracy. This full-time, year-round role is located a mile from the Grand Canyon entrance and offers growth opportunities within a fast-paced hospitality team.

Responsibilities include guest service, information provision about local activities, and coordination with bell staff and housekeeping to keep rooms ready.

Qualifications

• Previous front desk or concierge experience with money handling.
• Proficient with computers and Windows software.
• Strong communication and professional demeanor.
• Ability to multitask and stay organized during busy shifts.
• Attention to detail in guest accounts and payments.

Responsibilities

• Greet and welcome guests, register efficiently, and process payments.
• Maintain guest security, issue keys, and protect guest information.
• Provide accurate information about Grand Canyon activities and hours.
• Respond to guest requests or complaints and follow up for resolution.
• Coordinate with Housekeeping and Bell staff to keep rooms current.
• Balance cash and end-of-shift banking with accuracy.

Skills

Guest-facing experience

Money handling

Communication skills

Multi-tasking

Attention to detail

Verbal comprehension

Professionalism

Tools

Windows

Job description

Overview

Live. Work. Explore. as a part of our Lodging team at The Grand Hotel at the Grand Canyon!

Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!

We’re hiring a Front Desk Agent to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!

Job Summary:

The Hotel Front Desk Agent professionally greets and welcomes guests upon entrance, provides high level service while ensuring smooth guest registration, checkout, accurately collects payment and provide property information to the guests.

The Details:

Position Type: Full-Time, Year-Round

Wage $17.65 per hour

Schedule: Typical schedule is 32-40 hours a week (includes: weekends, evenings, and holidays)

Life at The Grand Hotel:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Grand Canyon National Park pass
• Free Grand Canyon Railway Train rides
• Access to hotel fitness center and pool at the hotel
• Located just a mile from the south entrance to the Grand Canyon National Park
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Follows all established front desk procedures in carrying out assigned duties.
• Provides high level service while registering guests in a prompt, efficient and courteous manner.
• Handle guest accounts properly including posting of charges, and collection of payment.
• Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
• Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of Grand Canyon National
• Park and surrounding areas to guests inquires.
• Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
• Work closely with Unit Housekeeping department to keep status of rooms current and up to date.
• Work with Bell staff to assist guests with requests as needed.
• Adhere to all Xanterra Tusayan, LLC lost and found procedures.
• Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.
• Ability to shift priorities and duties as directed by supervisor.
• Other duties as assigned.

Qualifications

• Previous experience in a guest facing position, such as front desk or concierge with money handling responsibilities.
• Experience with computers and Windows software.
• High level of professionalism and communication skills (provide clear instructions/directions).
• Verbal comprehension (Understand oral and written communications, follow detailed direction).
• Attention to Detail skills (minimize the risk of error).
• Reasoning skills (problem solving and troubleshooting skills).
• Multi-tasking and prioritization skills.
• Basic computer skills.
• Work safely to prevent on the job accidents and injuries
• Work safely to ensure company equipment is secure.
• Wear protective equipment as required by the job duties.
• Complete required training programs.
• Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

Physical Requirements include:

• Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, wrist motion.
• Frequently walk and lift or carry up to 10 lbs.
• Occasionally sit, handle, reach outward, reach above shoulder, squat or kneel, lift/carry and push or pull up to 100lbs.
• Will be required to stand long periods of time and to occasionally walk up flights of stairs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.