Lead Retail Associate - The Grand Hotel

Xanterra; Tusayan (AZ); Vor Ort; USD 19.000 - 26.000; Vollzeit

Benefits dieser Stelle

Free Grand Canyon National Park pass

Free Grand Canyon Railway Train rides

Hotel fitness center and pool access

Retail, lodging and travel discounts

Employee referral bonus

Zusammenfassung

The Grand Hotel at The Grand Canyon, managed by Xanterra Travel Collection, is hiring a Retail Lead Associate to support the store manager and provide exceptional guest service in the gift shop.

This full-time, year-round role pays $16.50 per hour with a typical 40-hour week, including weekends, evenings, and holidays. Join a team that values growth, community, and the guest experience near the Grand Canyon South Rim.

Qualifikationen

• Experience in retail environments and comfort with operating a POS/cash register.
• Ability to handle cash accurately and maintain sales records.

Aufgaben

• Assist Store Manager in operations and guest service in the gift shop.
• Lead clerks and train new sales staff as directed by store management.
• Open/close duties, deposits, and store security responsibilities.
• Ensure housekeeping, stocking, and display maintenance are performed.

Kenntnisse

Customer service

Cash handling

POS experience

Tools

POS system

Jobbeschreibung

Overview

Live. Work. Explore. as a part of our Retail team at The Grand Hotel at the Grand Canyon!

Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!

We’re hiring Retail Lead Associate to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!

Job Summary:

Assist the Store Manager in the operation of the retail store while providing superior customer service, uses professional communication skills and handles the sale of retail purchases in the gift shop.

The Details:

Position Type: Full-Time, Year-Round

Start Date: October 2026

Pay: $16.50 per hour

Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Why The Grand Hotel at the Grand Canyon?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub.

Life at The Grand Hotel:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Grand Canyon National Park pass
• Free Grand Canyon Railway Train rides
• Access to hotel fitness center and pool at the hotel
• Located just a mile from the south entrance to the Grand Canyon National Park
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world
• The adventure of a lifetime!

Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests
• The Retail Sales Lead shall have the same duties and responsibilities as the Retail Sales Clerk.
• Carry out the assignments given by the store manager and see that clerks carry out assigned duties.
• Assist store management in the training of new sales clerks and keep store management informed of training progress.
• Help with processing store paperwork and receive product as directed.
• Assist with opening and closing duties as directed, including assisting clerks with deposits and drops.
• Maintain security at all times in the store.
• As directed ensure housekeeping is being attended to in the store, as well as stocking, folding and display maintenance.
• Emphasize customer service at all times to clerks.
• Adhere to all prescribed Company, statutory/regulatory policies, and procedures.
• Other duties as assigned.

Qualifications

• Previous Xanterra Tusayan, LLC retail experience.
• Knowledge of Grand Canyon National Park and surrounding areas.
• Previous retail and/or experience operating a POS/cash register, handling and/or counting cash accurately and maintaining proper sales records and reports.

Physical Requirements include:

Constantly: stand and walk.

Frequently: lift/carry up to 20 lbs., and push/pull up to 25 lbs.

Occasionally: sit, reach outward & above shoulder, squat/kneel, bend, crawl, climb, lift/carry up to 50 lbs., and push pull up to 100 lbs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.