Lead Retail Associate - The Grand Hotel

Xanterra; Arizona; Hybrid; USD 31,000 - 37,000; Full time

Benefits offered by this job

Employee housing

On-site meals

Free on-site laundry

Shuttle service

Wi-Fi

Park pass

Railway train rides

Fitness center access

Discounts

Referral bonus

Growth opportunities

Job summary

The Grand Hotel at the Grand Canyon is hiring a Retail Lead Associate to join our Live. Work. Explore.

team, just one mile from the entrance to the Grand Canyon National Park. You will assist the Store Manager in operating the retail store and delivering superior guest service in the gift shop. The role involves supporting store operations year-round, with a typical 40-hour, five-day schedule and a pay rate of $16.50/hour.

Qualifications

• Previous Xanterra Tusayan, LLC retail experience.
• Knowledge of Grand Canyon National Park and surrounding areas.
• Experience operating a POS/cash register and handling cash accurately.

Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests
• The Retail Sales Lead shall have the same duties and responsibilities as the Retail Sales Clerk.
• Carry out the assignments given by the store manager and see that clerks carry out assigned duties.
• Assist store management in the training of new sales clerks and keep store management informed of training progress.
• Help with processing store paperwork and receive product as directed.
• Assist with opening and closing duties as directed, including assisting clerks with deposits and drops.
• Maintain security at all times in the store.
• As directed ensure housekeeping is being attended to in the store, as well as stocking, folding and display maintenance.
• Emphasize customer service at all times to clerks.
• Adhere to all prescribed Company, statutory/regulatory policies, and procedures.
• Other duties as assigned.

Skills

Guest service

Cash handling

POS experience

Retail experience

Communication

Teamwork

Job description

Overview

Live. Work. Explore. as a part of our Retail team at The Grand Hotel at the Grand Canyon!

Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!

We’re hiring Retail Lead Associate to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!

Job Summary:

Assist the Store Manager in the operation of the retail store while providing superior customer service, uses professional communication skills and handles the sale of retail purchases in the gift shop.

The Details:

Position Type: Full-Time, Year-Round

Start Date: October 2026

Pay: $16.50 per hour

Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Why The Grand Hotel at the Grand Canyon?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub.

Life at The Grand Hotel:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Grand Canyon National Park pass
• Free Grand Canyon Railway Train rides
• Access to hotel fitness center and pool at the hotel
• Located just a mile from the south entrance to the Grand Canyon National Park
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world
• The adventure of a lifetime!

Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests
• The Retail Sales Lead shall have the same duties and responsibilities as the Retail Sales Clerk.
• Carry out the assignments given by the store manager and see that clerks carry out assigned duties.
• Assist store management in the training of new sales clerks and keep store management informed of training progress.
• Help with processing store paperwork and receive product as directed.
• Assist with opening and closing duties as directed, including assisting clerks with deposits and drops.
• Maintain security at all times in the store.
• As directed ensure housekeeping is being attended to in the store, as well as stocking, folding and display maintenance.
• Emphasize customer service at all times to clerks.
• Adhere to all prescribed Company, statutory/regulatory policies, and procedures.
• Other duties as assigned.

Qualifications

• Previous Xanterra Tusayan, LLC retail experience.
• Knowledge of Grand Canyon National Park and surrounding areas.
• Previous retail and/or experience operating a POS/cash register, handling and/or counting cash accurately and maintaining proper sales records and reports.

Physical Requirements include:

Constantly: stand and walk.

Frequently: lift/carry up to 20 lbs., and push/pull up to 25 lbs.

Occasionally: sit, reach outward & above shoulder, squat/kneel, bend, crawl, climb, lift/carry up to 50 lbs., and push pull up to 100 lbs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.