Front Desk Agent Swing Shift $15 an hour

Silvermt; Idaho; On-site; USD 20,664 - 27,552; Part time

Job summary

Silvermt is looking for a Lodge Front Desk Agent in Idaho. This role involves checking guests into their condos and providing various guest services. The ideal candidate should possess strong communication skills and a pleasing attitude, ensuring a welcoming environment.

Responsibilities include answering calls, closing down hot tubs at night, and managing supplies. The position requires the ability to work independently and respond to guest needs effectively.

Qualifications

• Knowledge of Microsoft Word and Excel preferred.
• Familiarity with multi-line phone system, copier, fax, and scanner.
• Ability to handle guest complaints and solve problems.

Responsibilities

• Check guests into their condos and provide guest services.
• Answer calls from guests needing supplies or making reservations.
• Close down hot tubs at night and restock supplies.

Skills

Communication skills

Problem-solving

Customer service

Team player

Tools

Microsoft Word

Excel

Springer Miller software

Multi-line phone system

Job description

Description

Department: Silver Mountain Lodge

Job Title: Lodge Front Desk Agent

Workdays/Hours: 2pm-10pm, and 4pm - midnight

Classification: Hourly, non-exempt

Job Description: Responsible for checking guests into their condo and other guest services

Essential Duties and Responsibilities

• Checking guests in
• Answer internal/External calls from guests needing supplies or wanting to make a reservation.
• Closing down hot tubs at night.
• Restock supplies at the front desk, lobby and gift shop, notify manager of supplies needed.
• Resolve problems arising from guest complaints, reservation and room assignment activities.
• Provide feedback to the other shifts and supervisor/manager.
• Such other appropriate duties as may be required.

Requirements

Pre-Employment Requirements: Reference check, criminal background check.

Technical Skills

• Knowledge of Word and Excel preferred.
• Familiarity with multi-line phone system, copier, fax, and scanner.
• Knowledge of Springer Miller software preferable, but not required.

Performance Skills

• People pleasing attitude.
• Team player.
• Good communication skills.
• Ability to solve problems and handle guest complaints.
• Ability to work independently and with little supervision.