Front Desk Agent South Coast Winery Resort and Spa

Carter Hospitality; Temecula (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the hospitality sector is looking for an experienced customer service candidate to join their Front Office team at South Coast Winery Resort & Spa. Key responsibilities include greeting guests, managing check-in/out processes, and ensuring guest satisfaction through effective communication and service. The role offers competitive salary and various employee benefits, fostering opportunities for career growth.

Benefits

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Competitive salary

Responsibilities

• Greet guests by name and ensure they feel welcomed.
• Conduct check-out processes and handle transactions.
• Respond to inquiries regarding hotel services and amenities.

Skills

Customer service

Communication

Problem-solving

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Competitive salary

South Coast Winery Resort & Spa is seeking an experience customer service candidate to join our Front Office team.

Some Essential duties include:

• Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
• Greet guests by name
• Ensure that all guest feel welcomed to the property
• Register guests and assign rooms
• Conduct check-out processes
• Ensure guest satisfaction by responding to guest inquiries with accurate information and positive attitude.
• Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Respond to phone calls, and retrieve guest mail, faxes and packages.
• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
• Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
• Provide constant and consistent communication with other departments and supervisor and managers in order to ensure guest satisfaction.
• Handle cash, credit card, and other financial transactions.
• Post charges such as room, food, liquor or telephone to ledger.
• Compute or adjust bill, collect payment, and make changes for guest.
• Other duties as assigned.