Front Desk Agent - Solaris Residences

East West Hospitality; Vail (CO); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Generous paid time off

Health insurance plans (Dental, Vision

401(k) plan with employer match

Career development trainings

Discounted gym memberships

Employee discounts (Eye Pieces)

Corporate discounts through PerkSpot

Sabbatical program

Referral program ($500)

Job summary

East West Hospitality is seeking a Front Desk Agent to be the first point of contact for owners and guests in a fast-paced, guest-centered setting. You will handle requests, solve problems, and provide seamless support before, during, and after each stay.

The role requires strong communication and time-management skills, with at least one year of hospitality experience and a high school diploma. Proficiency in Microsoft Office and basic math/writing skills are essential.

Qualifications

• Strong communication, time management and organizational skills required.
• Professional demeanor and ability to maintain composure in a fast-paced environment.
• Proficiency with computers and Microsoft Office applications, basic math and writing skills to support accurate transactions and communication.

Responsibilities

• Answer and return all incoming calls promptly and professionally.
• Manage guest and owner check-in and check-out processes.
• Ensure billing accuracy and efficiently process all transactions.
• Communicate clearly with other departments via radio and phone.
• Handle reservation inquiries and availability requests.
• Coordinate with outside vendors, contractors, and realtors as needed.

Skills

Communication skills

Time management

Organizational skills

Professional demeanor

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.We hope you’ll consider joining us!

We’re looking for a Front Desk Agent who shines in a fast-paced, guest-centered setting. As the first point of contact for owners and guests, you’ll handle requests, solve problems, and deliver seamless support before, during, and after each stay. Every shift brings new opportunities to create exceptional experiences—if you’re passionate about hospitality and love making people feel truly cared for, this is where you belong.

Duties Include:

• Answer and return all incoming calls promptly and professionally
• Manage guest and owner check-in and check-out processes
• Ensure billing accuracy and efficiently process all transactions
• Communicate clearly with other departments via radio and phone
• Handle reservation inquiries and availability requests
• Coordinate with outside vendors, contractors, and realtors as needed

Pay Rate: $24/hr, reservation commissions are possible

Schedule: 7am-3pmor3pm-11pm, 5 days/week

Job Closing Date: 11/30/2026 or when filled

About You:

The ideal candidate will bring strong communication, time management, and organizational skills to the role, along with a professional demeanor and the ability to maintain composure in a fast-paced environment. A high school diploma or equivalent is required, along with at least one year of experience in hospitality or a similar field. Proficiency with computers and Microsoft Office applications is essential, as are basic math and writing skills to support accurate transactions and effective communication.

Our benefits package is designed to enhance your overall experience and well-being.Generous Paid Time Off year-round. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance. We offer a 401(K) Plan with a discretionary employer match.. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.