Front Desk Agent - Solaris Residences

The Westin Riverfront Resort & Spa; Vail (CO); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Career Development

Gym Discounts

Eye Pieces discounts

PerkSpot Discounts

Sabbatical

Referral Program

Job summary

Solaris Residences in Vail, CO is seeking a Front Desk Agent to provide guest and owner support with a welcoming, professional demeanor.

The role handles check-in/out, billing, and inquiries, coordinating with other departments to ensure seamless service. A high school diploma and at least one year in hospitality are required, along with proficiency in MS Office and basic math/writing.

Qualifications

• High school diploma or equivalent required.
• At least one year of hospitality or related experience.
• Proficiency with computers and Microsoft Office applications.
• Basic math and writing skills to support transactions.

Responsibilities

• Answer and return all incoming calls promptly and professionally.
• Manage guest and owner check-in and check-out processes.
• Ensure billing accuracy and process transactions.
• Communicate clearly with other departments via radio and phone.
• Handle reservation inquiries and availability requests.
• Coordinate with outside vendors, contractors, and realtors as needed.

Skills

Communication skills

Time management

Organizational skills

MS Office proficiency

Basic math and writing

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Be the welcoming face of luxuryatSolaris Residencesin the heart of Vail, Colorado!

We’re looking for a Front Desk Agent who shines in a fast-paced, guest-centered setting. As the first point of contact for owners and guests, you’ll handle requests, solve problems, and deliver seamless support before, during, and after each stay. Every shift brings new opportunities to create exceptional experiences—if you’re passionate about hospitality and love making people feel truly cared for, this is where you belong.

Duties Include:

• Answer and return all incoming calls promptly and professionally
• Manage guest and owner check-in and check-out processes
• Ensure billing accuracy and efficiently process all transactions
• Communicate clearly with other departments via radio and phone
• Handle reservation inquiries and availability requests
• Coordinate with outside vendors, contractors, and realtors as needed

Location: Solaris Residences – Vail, CO

Start Date :ASAP

Employment Status: Full Time, Year Round

Pay Rate: $24/hr, reservation commissions are possible

Schedule: 7am-3pmor3pm-11pm, 5 days/week

Job Closing Date: 11/30/2026 or when filled

About You:

The ideal candidate will bring strong communication, time management, and organizational skills to the role, along with a professional demeanor and the ability to maintain composure in a fast-paced environment. A high school diploma or equivalent is required, along with at least one year of experience in hospitality or a similar field. Proficiency with computers and Microsoft Office applications is essential, as are basic math and writing skills to support accurate transactions and effective communication.

Our benefits package is designed to enhance your overall experience and well-being.

• Generous Paid Time Off year-round.
• Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance.
• We offer a 401(K) Plan with a discretionary employer match..
• Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin.
• Discounts at Eye Pieces
• Corporate Discounts through Perk Spot
• Sabbatical Program
• $500 Referral Program

Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.