Front Desk Agent - Sheraton Detroit Metro Airport

Remington Hotels; Romulus (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Office Associate who thrives in a dynamic environment. This role involves greeting guests with warmth and professionalism, ensuring smooth check-ins and check-outs, and managing reservations efficiently. The ideal candidate will possess a strong work ethic, excellent communication skills, and the ability to work collaboratively in a team-oriented atmosphere. Join a team that values creating memorable experiences for guests and enjoy the excitement of the hospitality industry. If you're passionate about customer service and ready to make a difference, this opportunity is perfect for you.

Qualifications

• High work ethic and self-initiative are essential.
• Ability to work varying schedules, including nights and weekends.

Responsibilities

• Greet and check in guests promptly and professionally.
• Manage cash handling and accurately process payments.
• Handle reservations and special requests efficiently.

Skills

Customer Service

Cash Handling

Communication Skills

Teamwork

Tools

Front Office Computer System

Job description

Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!