Front Desk Agent/Relief Night Audit

Pier House; Northern, San Diego (KY, CA); Hybrid; USD 26,000 - 28,000; Full time

Job summary

Pier House is seeking a diligent front desk associate to perform daily audit functions for the front office and each hotel outlet, ensuring room and tax postings are accurate and corrected promptly. You will also support night audit when applicable.

This role requires excellent guest service, accurate payments, reservations, PBX operation, and clear directions to rooms, with a friendly, professional demeanor. The position offers a full-time schedule and an hourly rate of $19.00–$20.25.

Qualifications

• Reliably perform daily audit functions for front office and each hotel outlet.
• Review room and tax postings for accuracy and correct errors promptly.
• Handle front desk tasks including check-ins/check-outs, payments and reservations.

Responsibilities

• Perform daily audit functions for front office and each hotel outlet.
• Review room and tax postings for accuracy and correct any errors.
• Handle front desk functions including check-ins, check-outs, payments, reservations, PBX operation, and provide clear directions to rooms.

Skills

Customer service

Attention to detail

Team player

Job description

California sunshine, relaxation, and modern conveniences await at our hotel, located just minutes from both SeaWorld San Diego and San Diego International Airport (SAN). Our five-building complex is surrounded by hundreds of palm trees and is the ideal place for the whole family to unwind. Each of our guest rooms offers easy access to relaxation in our outdoor heated pool and hot tub. Guests receive a discount at Panera (contact the front desk for more information).

Job Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.
• Pay Rate: $19.00-$20.25

Requirements

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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