Front Desk Agent/Relief Night Audit

Hotel Yountville; Northern, San Diego (KY, CA); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Panera discount

Job summary

Hotel Yountville in California seeks a detail-oriented front desk audit associate to manage daily audit functions across the front office and outlets. This role ensures accurate room and tax postings, proper posting of house charges, and timely financial records, while delivering warm, professional guest service.

Ideal candidates will handle varying shifts (nights, weekends, holidays) and perform front desk duties including check-ins, payments, reservations, and PBX tasks with accuracy and

Qualifications

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax postings on computer or register for accuracy, correcting errors; ensure house charges are posted accurately and timely.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Understand, know and follow management company accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, and providing prompt, courteous directions to rooms.
• Pay Rate: $19.00-$20.25

Skills

Attention to detail

Team player

Strong work ethic

Flexible schedule

Effective communication

Job description

California sunshine, relaxation, and modern conveniences await at our hotel, located just minutes from both SeaWorld San Diego and San Diego International Airport (SAN). Our five-building complex is surrounded by hundreds of palm trees and is the ideal place for the whole family to unwind. Each of our guest rooms offers easy access to relaxation in our outdoor heated pool and hot tub. Guests receive a discount at Panera (contact the front desk for more information).

Job Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.
• Pay Rate: $19.00-$20.25

Requirements

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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