Front Desk Agent/Relief Night Audit

Mr C. Hotels; Northern, San Diego (KY, CA); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Panera discount

Job summary

Mr C. Hotels is seeking a detail‑oriented front desk auditor to join our team. You will perform daily audit functions for the front office and each outlet, review room and tax postings, and ensure accurate posting of house charges.

The role requires prompt, warm, professional service and strong communication. The position includes nights, weekends, and holidays as needed, and offers a starting pay of $19.00–$20.25 per hour.

Qualifications

• Experience with front desk operations and guest service.
• Knowledge of posting room charges, taxes, and house charges.
• Ability to operate a night audit program and related systems.

Responsibilities

• Perform daily audit functions for front office and outlets.
• Review room and tax postings for accuracy and correct errors.
• Back-up front office computer system and night audit program daily.
• Follow management company accounting and credit policies.
• Handle front desk duties including check-ins/outs, payments, reservations, PBX, and guest directions.
• Maintain warmth, courtesy and professionalism in guest interactions.

Skills

Front desk operations

Night audit

Cash handling

Customer service

Communication skills

Tools

Front office computer system

Night audit software

Job description

California sunshine, relaxation, and modern conveniences await at our hotel, located just minutes from both SeaWorld San Diego and San Diego International Airport (SAN). Our five-building complex is surrounded by hundreds of palm trees and is the ideal place for the whole family to unwind. Each of our guest rooms offers easy access to relaxation in our outdoor heated pool and hot tub. Guests receive a discount at Panera (contact the front desk for more information).

Job Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.
• Pay Rate: $19.00-$20.25

Requirements

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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