Front Desk Agent

Remington San Diego Employers LLC; San Diego (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Remington San Diego Employers LLC is seeking a Front Desk Agent in San Diego, CA. You will greet guests, check them in/out, process payments, and assist with reservations while ensuring a smooth guest experience.

The role requires strong communication, a high work ethic, and the ability to work varying shifts, including nights and weekends. Physical ability to sit/stand as needed, with standard office duties and a hospitality mindset.

Qualifications

• Greet and communicate cordially with guests.
• Promptly and accurately handle charges and payments.
• Proficient in front office procedures and basic computer systems.
• Ability to work in a team and provide great guest experiences.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Assist in pre-registration and reservation blocking when necessary.
• Post charges accurately and manage cash, checks, and credit card payments.
• Know hotel rates, discounts, and cancellation procedures.
• Handle same-day reservations and cancellations efficiently.

Skills

Guest service

Cash handling

Communication

Team player

Job description

California sunshine, relaxation, and modern conveniences await at our hotel, located just minutes from both SeaWorld San Diego and San Diego International Airport (SAN). Our five-building complex is surrounded by hundreds of palm trees and is the ideal place for the whole family to unwind. Each of our guest rooms offers easy access to relaxation in our outdoor heated pool and hot tub. Guests receive a discount at Panera (contact the front desk for more information).

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Rate of pay: $19-$20/hour

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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