Front Desk Agent (PT Weekend Shifts) - Studio6 Lenexa

KMG Hotels; Lenexa (KS); On-site; USD 28,000 - 36,000; Full time

Job summary

Studio6 Lenexa is seeking a Front Desk Agent to deliver a memorable guest experience from check-in to check-out.

You will handle transactions, provide local insights, and anticipate guest needs while maintaining a warm, home-like atmosphere across the property.

Qualifications

• High school diploma or equivalent.
• Previous hotel-related experience desired.

Responsibilities

• Register guests and assign rooms, accommodating special requests.
• Assist preregistration and blocking of rooms for reservations.
• Adhere to proper credit, check-cashing, and cash handling policies.
• Understand room status and room status tracking.
• Know room types, locations, and rates; be sales-minded.
• Use suggestive selling techniques to promote rooms and other services.
• Coordinate room status updates with housekeeping and notify housekeeping of check-outs and requests.
• Handle reservations, including same-day and future bookings; know cancellation procedures.
• Operate front office equipment and process guest check-outs.
• Attend department meetings and report unusual occurrences to management.
• Maintain front desk cleanliness and adhere to safety procedures.

Education

High school diploma or equivalent

Job description

Studio6 Lenexa is looking to hire a Front Desk Agent.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As the Front Desk Staff in Studio6, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.

Duties and Responsibilities:

• Register guests and assign rooms. Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check-outs, late checkouts, early check-ins, special requests, and day-use rooms.
• Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows how to use front office equipment.
• Process guest check-outs.
• Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Uses proper telephone etiquette.
• Uses proper mail, package, and message handling procedures.
• Attends department meetings.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Prerequisites:

• Education: High school graduate or equivalent.
• Experience: Previous hotel-related experience desired.
• Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.