Front Desk Agent (PM/Overnight Shifts)

Rosen Hotels & Resorts; Orlando (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Affordable Health and Dental Insurance

On-site Medical Center

Holiday Pay

Paid Vacation

Paid Personal Days

Tuition Reimbursement

Higher Education Scholarships

401(k) Retirement Savings Plan

Hospitality and Dining Discounts

Family Outreach Center

Job summary

Rosen Hotels & Resorts in Orlando is seeking a Front Desk Agent to warmly greet guests and handle registrations while delivering exceptional service. You will manage check-ins/outs, assist with reservations, and provide local recommendations to enhance guest experiences.

The role requires strong interpersonal skills, attention to detail, and the ability to work PM or Overnight shifts. Prior hospitality experience is preferred, with proficiency in hotel systems being a plus.

Qualifications

• Experience in customer service or hospitality preferred.
• Strong interpersonal and communication skills expected.
• Ability to handle guest concerns professionally and calmly.
• Flexibility to work PM and Overnight shifts; multitasking in a fast-paced environment.

Responsibilities

• Welcome and register guests with a friendly demeanor.
• Provide information about hotel amenities and services.
• Handle guest inquiries and resolve issues promptly.
• Manage check-ins, check-outs, billing procedures, and same-day reservations.
• Maintain accurate guest records and payment transactions.
• Issue room keys and provide room location directions.
• Answer the phone in accordance with company standards.
• Be knowledgeable about the property and surrounding area for dining/entertainment suggestions.
• Comply with drug-free and nicotine-free policies.
• Perform any other duties as assigned.

Skills

Customer service

Interpersonal skills

Conflict resolution

Multitasking

Guest relations software

Education

High school diploma or equivalent

Tools

PMS software

Reservation software

Job description

Front Desk Agent (PM/Overnight Shifts) - 7077

Posted 2 days ago

Description

Summary:

The Front Desk Agent is responsible for greeting and registering guests, providing exceptional customer service, and handling guest accounts at the end of their stay. They must be detail-oriented, possess effective conflict-management skills, and excel in decision-making.

Responsibilities:

• Welcome and register guests with a friendly demeanor.
• Provide information about hotel amenities and services.
• Handle guest inquiries and resolve issues promptly.
• Manage check-ins, check-outs, billing procedures, and same-day reservations.
• Maintain accurate guest records and payment transactions.
• Issue room keys and room location directions.
• Answer the phone in compliance with company standards.
• Be knowledgeable of the property and surrounding area to make entertainment and dining suggestions to guests.
• Comply with the company's drug-free and tobacco/nicotine-free policies.
• All other duties as assigned.

Experience/Qualifications:

• Previous experience in customer service or hospitality preferred.
• Strong interpersonal and communication skills.
• Ability to handle and resolve guest complaints or concerns professionally.
• Candidate must be able to have flexibility to work PM and Overnight shifts.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Proficiency in using hotel management systems or reservation software is a plus.
• Ability to stand for extended periods of time.
• Ability to lift 25 lbs. frequently and up to 50 lbs. infrequently.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• High school diploma or equivalent preferred.

Discover Life at Rosen:

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makesRosen Hotels & Resorts®in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Paid Vacation
• Paid Personal Days
• Tuition Reimbursement
• Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Family Outreach Center
• and Many More Benefits

We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.