Front Desk Agent - PM

Residence Inn Ann Arbor North; Ann Arbor (MI); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Career development & training

Paid time off

Travel and hotel discounts

401(k) with company match

Incentive programs

And more!

Job summary

Residence Inn by Marriott located in Ann Arbor, MI, is seeking enthusiastic Front Desk Agents to assist with hotel guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!

Please note: Must be able to work weekends with availability to cover PM shift (3pm-11pm).

Qualifications

• Hotel or customer service experience preferred.

Responsibilities

• Register guests during check-in and check-out.
• Assign rooms and manage special requests.
• Knowledge of brand loyalty programs and city attractions.
• Maintain lobby, front desk, and back-office areas.
• Answer phones and handle messages; resolve guest issues.

Skills

Guest service

Cash handling

Multi-tasking

Phone handling

Communication

Job description

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.

The Residence Inn by Marriott located in Ann Arbor, MI, is seeking enthusiastic Front D esk Agents to assist with hotel guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!

Please note: Must be able to work weekends with availability to cover PM shift (3pm-11pm).

JOB SUMMARY

Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS

• Perform guest registrations (check ins & check outs), room assignments, and specialrequests
• Understanding of daily hotel operations, policies, procedures, and internalrules
• Knowledge of Brand’s operating systems and Brand’s customer loyaltyprograms
• Familiar with guest rooms, locations, amenities, features, and all other servicesoffered
• Knowledge of room rates, packages, discounts, andpromotions
• Ensure proper credit when checking out guest(s) and handle late chargesaccordingly
• Knowledge of cash handling and bank procedures to check out allguest(s)
• Bank out at end of shift by following dropprocedures
• Answer phones, handle mail, and takemessages
• Assist guests with problems and questions; ensure all guest problems areresolved
• Knowledge about the city, local area, andattractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalksand frontentry
• Know all emergency procedures and the proper action totake
• Operate safe depositboxes

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES

• Ability to learn quickly and work in a fast-paced position with constant guest interaction
• Communication both verbal and written
• Computer and telephone skills
• Must be able to multi-task
• Flexibility with schedule

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• Hotel or customer service experience is preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Satisfactory criminal background screening required - Valid driver’s license with safe driving record may be required –

SUPERVISORY RESPONSBILITY

This position has no supervisory responsibilities

BENEFITS WE OFFER

• Career development & training
• Paid time off
• Travel and hotel discounts
• 401(k) with company match
• Incentive programs
• And more!

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including nights and weekends.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

NOTICE OF E-VERIFY PARTICIPATION

Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents:

• E-Verify Notice of Participation
• Right to Work

By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.