Front Desk Agent - 2nd Shift

Lodgco Hospitality; Midland (MI); On-site; USD 28,000 - 35,000; Part time

Benefits offered by this job

Paid time off

Career development & training

Team member discounts

401(k) with company match

Incentive potential

Job summary

Lodgco Hospitality is looking for a part-time front desk agent for guests service interactions at the Residence Inn in Midland, Michigan. This role involves performing check-ins, assisting guests with requests and providing exceptional service to enhance their stay.

If you have a passion for hospitality and are skilled in customer service, we would love to hear from you! The position requires flexible hours and may include weekends.

Qualifications

• Ability to learn quickly and work in a fast-paced environment with constant guest interaction.
• Strong verbal and written communication skills.
• Knowledge of hotel operations and policies.

Responsibilities

• Perform guest registrations and manage check-ins and check-outs.
• Assist guests with inquiries and ensure issues are resolved promptly.
• Maintain cleanliness of the front desk and common areas.

Skills

Customer service skills

Communication skills

Multitasking ability

Computer and telephone skills

Flexibility with schedule

Education

Hotel or customer service experience

Job description

Lodgco Hospitality is seeking an part-time front desk agent to assist with guest service operations at the Residence Inn in Midland, MI. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!

Job Summary

Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

Essential Job Functions

• Perform guest registrations (check ins & check outs), room assignments, and special requests


• Understanding of daily hotel operations, policies, procedures, and internal rules


• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs


• Familiar with guest rooms, locations, amenities, features, and all other services offered


• Knowledge of room rates, packages, discounts, and promotions


• Ensure proper credit when checking out guests and handle late charges accordingly


• Knowledge of cash handling and bank procedures to check out all guests


• Bank out at end of shift by following drop procedures


• Answer phones, handle mail, and take messages


• Assist guests with problems and questions; ensure all guest problems are resolved


• Knowledge about the city, local area, and attractions


• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry


• Know all emergency procedures and the proper action to take


• Operate safe deposit boxes

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies

• Ability to learn quickly and work in a fast-paced position with constant guest interaction


• Communication both verbal and written


• Computer and telephone skills


• Must be able to multi-task


• Flexibility with schedule

Required / Preferred Education and Experience

• Hotel or customer service experience is preferred

Additional Eligibility Qualifications

Satisfactory criminal background screening required
Valid driver’s license with safe driving record may be required

Supervisory Responsibility

This position has no supervisory responsibilities

Benefits We Offer

• Career development & training


• Paid time off


• Team member discounts


• 401(k) with company match


• Incentive Potential

Physical Demands

The employee is regularly required to verbally communicate, listen, stand for long periods of time, walk, kneel, stoop, bend, and lift up to 50 pounds.

Expected Hours of Work

This position requires variable hours based on the needs of the hotel including nights and weekends.

EEO Statement

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.