Front Desk Agent

Lodgco Hospitality; Sarasota (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Career development & training

Paid time off

Travel and hotel discounts

401(k) with company match

Incentive programs

And more!

Job summary

Lodgco Hospitality in Sarasota, FL is seeking enthusiastic Front Desk Agents for 2nd shift at our Coral Pointe Ascend Collection property. If you are committed to delivering outstanding guest service, we want to hear from you. This role involves checking guests in and out, assigning rooms, and assisting with inquiries in a warm, professional manner.

Evening and weekend availability is required. This position offers growth opportunities within a supportive team and exposure to luxury hospitality

Qualifications

• 1-2 years of hotel experience is a plus.

Responsibilities

• Register guests, process check-ins and check-outs, and assign rooms.
• Know daily hotel operations, policies, and internal rules.
• Know Brand operating systems and loyalty programs.
• Know guest rooms, amenities, and services offered.
• Know room rates, packages, discounts, and promotions.
• Handle guest inquiries and resolve issues.
• Maintain front desk, back office, and public areas cleanliness.
• Operate safety and emergency procedures.

Skills

Customer service skills

Communication skills

Dependable and guest-focused

Time management

Tools

PMS software

Job description

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.

Join Our Team Today!

We are on the lookoutfor enthusiastic Front Desk Agents to assist with 2nd shift guest service operations at our beautiful, recently reimagined hotel in Sarasota - Coral Pointe Ascend Collection! If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!

Please note: Evening and weekend availability is required for this position.

JOB SUMMARY

Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS

• Perform guest registrations (check ins & check outs), room assignments, and specialrequests
• Knowledge of daily hotel operations, policies, procedures, and internalrules
• Knowledge of Brand’s operating systems and Brand’s customer loyaltyprograms
• Knowledge of guest rooms, locations, amenities, features, and all other servicesoffered
• Knowledge of room rates, packages, discounts, andpromotions
• Ensure proper credit when checking out guest(s) and handle late charges accordingly
• Knowledge of cash handling and bank procedures to check out allguest(s)
• Bank out at end of shift by following dropprocedures
• Email daily reports to accounting office
• Answer phones, handle mail, and takemessages
• Assist guests with problems and questions; ensure all guest problems areresolved
• Knowledge of the city, local area, andattractions
• Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and frontentry
• Know all emergency procedures and the proper action totake
• Operate safe depositboxes
• Inspectconferencerooms,commonareas and public restroomstoensure cleanliness
• Perform security walks of hotel
• Investigate and address noise/partyissues
• Set up, prepare, and maintain breakfastarea

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES

• Computer software skills
• Communication both verbal and written
• Dependable and guest-focused
• Time management and problem-solving skills
• Strong leadership abilities

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• 1-2 years of hotel experience is a plus

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references

SUPERVISORY RESPONSIBILITY

This position doesn’t manage any staff members.

BENEFITS WE OFFER

• Career development & training
• Paid time off
• Travel and hotel discounts
• 401(k) with company match
• Incentive programs
• And more!

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

NOTICE OF E-VERIFY PARTICIPATION

Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents:

• E-Verify Notice of Participation
• Right to Work

By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.