Front Desk Agent, Part Time 3:00 to 11:00 PM | Courtyard, Bloomington

Ultipro; BLOOMINGTON (MN); On-site; USD 22,000 - 25,000; Part time

Job summary

CSM Corporation is hiring a Front Desk Agent for the Courtyard Bloomington by Mall of America. This part-time, on-site role covers Friday/Saturday evenings and Sundays as needed, with responsibilities including check-ins/outs, billing verification, reservations, and guest requests.

Candidates should possess a high school diploma or GED and 1+ years in guest service, plus strong communication and a customer-focused approach.

Qualifications

• 1+ years prior guest service experience required, preferably in hospitality.
• Excellent verbal communication skills.
• Ability to lift up to 25 pounds occasionally and stand/walk for extended periods.
• High school diploma or GED required.

Responsibilities

• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assist guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services.
• Upsell rooms and amenities to drive revenue while delivering exceptional guest service.
• Follow cash handling procedures and company policies for transactions.
• Maintain cleanliness and safety of the work area and equipment, adhering to regulations.
• Attend required department and hotel meetings and support other departments as needed.

Skills

Guest service experience

Verbal communication

Attention to detail

Customer focus

Punctuality/Attendance

Physical stamina

Education

High school diploma or GED

Job description

Front Desk Agent, Part Time 3:00 to 11:00 PM | Courtyard, Bloomington

Job Category: Front Office

Requisition Number: FRONT008605

• Full-Time
• On-site
• Rate: $16.50 USD per hour

Locations

Showing 1 location

Courtyard Bloomington By Mall Of America | CSM Lodging Services
Bloomington, MN 55425, USA

Description

This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism.

• Anticipates and responds to guests in a friendly and positive manner
• Responsible for providing the highest level of service
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• Understands and follows the company guest service recovery program
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
• Monitors room availability, follows restrictions, and all booking policies and procedures
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Follows company procedures when handling cash and processing financial transactions
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
• Produces required volume of work by planning, organizing and prioritizing work duties
• Adheres to company general work rules, department procedures and company policies
• Attends all required department and hotel meetings
• Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
• Follows all company procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures

Education: High school diploma or GED required

Experience/Knowledge/Skills/Abilities:

• 1+ years prior guest service experience required preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

Schedule: Part Time - Friday and Saturday evenings, and Sunday when needed

Salary: $16.50 - $17.50 per hour, dependent on experience

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.