Front Desk Agent – Part Time

Grand Sierra Resort; Reno (NV); On-site; USD 31,000 - 42,000; Full time

Job summary

Grand Sierra Resort in Reno, NV seeks a friendly front desk agent to manage guest check-ins, check-outs and reservations. You will ensure accurate billing, answer phones, and provide information about hotel services and local attractions.

The role requires good clerical skills, the ability to follow instructions, and flexibility to work all shifts including nights and weekends. Prior hotel reservation experience is preferred, and you must be at least 16 years old.

Qualifications

• Previous hotel reservation experience or related education/training.
• Clerical skills, ability to follow instructions and memorize procedures.
• Flexible to work all shifts including holidays, nights, and weekend hours.
• Must be a minimum of 16 years of age.

Responsibilities

• Organize, confirm and process guest check-ins/check-outs and adapt for changes.
• Secure payment, verify and adjust billing as needed.
• Answer phones, maintain cash drawers, and operate office equipment.
• Use computer system to make reservations and process payments.
• Provide excellent service by anticipating and responding to guest needs.
• Post and balance room charges to guest accounts and ensure accuracy.
• Follow safety procedures and communicate emergencies or theft to security.

Skills

Clerical skills

Following instructions

Memorization

Strong math

Tools

Reservation system

Job description

Essential Duties And Responsibilities

Primary duties and responsibilities include, but are not limited to, the following:

• Organize, confirm and process guest check-ins/check-outs and adapt for any changes
• Secure payment, verifying and adjusting billing as needed
• Perform tasks such as answering phones, maintaining cash drawers, operating office equipment
• Use computer system to make reservations, check-in and check-out hotel guests, process payments
• Maintain current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries.
• Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests' needs
• Post and balance room charges to guest’s accounts to keep these accounts current and always correct.
• Ensure guest and hotel safety by knowing all safety, security and emergency procedures
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Make constant contact with both internal and external customers to provide optimal guest service. This includes contact with various hotel departments to provide/obtain pertinent information needed to ensure proper guest service is provided.
• Communicate any emergency, lost item or theft to proper security staff and/or authorities
• Any other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities

• Ability of complex reading and simple writing, math, and task completion skills is required.
• Must have the following skills: clerical, following instructions, and memorization.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 16 years of age.

EDUCATION And/or EXPERIENCE

• Previous hotel reservation experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly standing, occasionally walking and crouching during over the duration of their shift.
• The team member will constantly have repetitive use of both hands.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment.
• The noise level in the work environment is usually moderate.
• Team Member may be exposed to secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.