Front Desk Agent (Part Time)

Wyndham Hotels & Resorts; Providence (RI); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent to provide exceptional service to guests at their downtown Providence location. This role involves greeting guests, managing check-ins and checkouts, and ensuring a welcoming atmosphere. Ideal candidates will possess strong customer service skills, effective communication abilities, and a friendly demeanor. Join a dynamic team where your contributions will enhance guest experiences and uphold high standards of hospitality. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• High School diploma or equivalent required.
• Experience in hospitality preferred.
• Proficiency in computer skills essential.

Responsibilities

• Greet and welcome all guests at the Front Desk.
• Respond promptly to guest inquiries about hotel services.
• Handle check-ins and checkouts efficiently and courteously.

Skills

Customer Service

Communication Skills

Computer Skills

Multitasking

Education

High School Diploma

College Coursework in Related Field

Tools

PBX Console

Front Desk Computer Systems

Job description

Job Title: Guest Service Agent

Location: Downtown Providence, Rhode Island

Compensation: Hourly

Company Overview: Highgate Hotels is a leading real estate investment and hospitality management company, recognized for innovation and dominance in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu. With a portfolio exceeding $20 billion in assets and over $5 billion in revenues, Highgate offers expert guidance throughout all stages of the hospitality property cycle and develops bespoke hotel brands using industry-leading revenue management tools. The company has offices in London, New York, Dallas, and Seattle.

Property Overview: Located in the heart of downtown Providence, the 294-room Graduate Providence hotel, designed by Warren and Wetmore, is a historic landmark and member of the Historic Hotels of America.

Position Overview:

The Guest Service Agent provides attentive, courteous, and efficient service to all guests during check-in, their stay, and checkout, while maximizing room revenue and occupancy.

Responsibilities:

1. Greet and welcome all guests at the Front Desk following Highgate standards.
2. Operate the PBX console and ensure hotel standards are met.
3. Respond promptly to guest inquiries about hotel services, facilities, and hours.
4. Log and deliver packages, mail, and messages to guests and meeting rooms.
5. Review Front Office log and Trace File daily.
6. Assist guests with inquiries about restaurants, transportation, entertainment, etc.
7. Follow cash handling and credit policies.
8. Be aware of rates, packages, and promotions listed in the Red Book.
9. Familiarize with all in-house groups and restricted dates.
10. Gather necessary information for reservations and follow rate-quoting procedures.
11. Understand hospitality terminology and emergency procedures.
12. Handle check-ins and checkouts efficiently and courteously.
13. Use two-way radios properly when communicating with staff.
14. Operate all relevant Front Desk computer systems.
15. Complete shift checklists and reports accurately.
16. Balance and prepare paperwork for shift closing.
17. Promote hotel promotions and guest programs.
18. Maintain a clean and organized work area.
19. Assist guests with safe deposit boxes.

Qualifications:

• College coursework in related field helpful.
• Experience in hospitality preferred.
• High School diploma or equivalent required.
• Proficiency in computer skills essential.
• Customer service experience preferred.
• Flexibility to work long hours as needed.
• Ability to exert up to 20 pounds of force occasionally, and lift, carry, push, or pull objects as required.
• Ability to stand throughout the shift.
• Maintain a friendly demeanor at all times.
• Effective verbal and written communication skills.
• Ability to multitask and prioritize tasks.
• Attend all required meetings and training sessions.
• Maintain high standards of appearance and grooming.
• Adhere to hotel safety and operational standards.
• Show initiative and problem-solving skills.
• Maintain confidentiality of sensitive information.
• Cross-train in other hotel-related areas as needed.