Front Desk Agent- Full Time

StepStone Hospitality; Providence (RI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a full-time Front Desk Agent to deliver exceptional customer service at their Rhode Island property. The ideal candidate will enjoy providing assistance, managing guest inquiries, and ensuring a positive experience while working in a dynamic hospitality environment. Benefits include Hilton discounts, free parking, and comprehensive health insurance.

Benefits

Hilton Hotels discounts

Free parking

Medical insurance

Dental insurance

Vision insurance

Qualifications

• Entry-level position with a need for strong communication and manual skills.
• Ability to lift a minimum of 20 pounds and stand for long periods.

Responsibilities

• Register and assign rooms to guests and issue key instructions.
• Compute bills, collect payments, and cancel reservations.
• Assist in room service and maintain guest service standards.

Skills

Manual dexterity

Communication

Job description

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Description

We are currently seeking a part-time Front Desk Agent for our property.

Benefits include immediate Hilton Hotels discounts, free parking, medical, dental and vision insurance! Come join an incredible hospitality team at the Doubletree West Palm Beach Airport!

• Register and assign rooms to guests.
• Issue room key and escort instructions directly to guest.
• Sort, and track incoming mail, messages and packages.
• Transmit and receive messages using all communication avenues, GPX, phone etc.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest, as needed.
• Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
• Ability to accurately use various office software.
• Assist with room service orders and room calls if available to leave front desk.
• Have a full working knowledge and expertise of each shift including night audit.
  
  

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Job Type

Full-time

Description

We are currently seeking a part-time Front Desk Agent for our property.

Benefits include immediate Hilton Hotels discounts, free parking, medical, dental and vision insurance! Come join an incredible hospitality team at the Doubletree West Palm Beach Airport!

Duties And Responsibilities

• Register and assign rooms to guests.
• Issue room key and escort instructions directly to guest.
• Sort, and track incoming mail, messages and packages.
• Transmit and receive messages using all communication avenues, GPX, phone etc.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest, as needed.
• Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
• Ability to accurately use various office software.
• Assist with room service orders and room calls if available to leave front desk.
• Have a full working knowledge and expertise of each shift including night audit.
  
  

Requirements

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Standing for long periods of time.
• Working weekends is a requirement.
• Other duties may be assigned.
  
  

EEOC: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Salary Description

$15-$17

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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