Front Desk Agent Part-Time

Spire Hospitality; Dedham (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking hospitality management company dedicated to creating memorable guest experiences. In this role, you will be the welcoming face of the hotel, providing exceptional service and ensuring guests feel valued throughout their stay. Your responsibilities will include managing the check-in and check-out processes, responding to inquiries, and resolving any guest concerns with care and professionalism. This position offers a fantastic opportunity to grow in the hospitality industry while being part of a supportive team that values your contributions. If you are passionate about service and enjoy working in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• One year of customer service experience required, preferably in a hotel setting.
• Comfortable using computer systems and software applications.

Responsibilities

• Deliver exceptional service and ensure guest satisfaction.
• Streamline check-in/check-out processes and resolve guest concerns.

Skills

Customer Service

Multitasking

Problem Solving

Education

High School Diploma

Tools

MS Suite (Outlook, Word, Excel)

Hotel PMS Systems (OPERA, OnQ)

Job description

Our hotel offers sensibly priced accommodations within steps of Legacy Place shopping and entertainment facility. Attractions like Gillette Stadium and Faniuel Hall are an easy and convenient drive in either direction. Enjoy dinner at our Asian-inspired restaurant, Bamboo. 200 Rooms, 5,000 sq. ft. event space.

The rate of pay for this role is $17-18 per hour.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools, and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

1. Deliver unparalleled service, courtesy, and care to our guests.
2. Respond promptly and effectively to guest questions and requests.
3. Streamline the check-in and check-out process for guests.
4. Answer incoming phone calls with promptness and professionalism.
5. Excel at multitasking in a dynamic environment.
6. Resolve guest concerns with attentive service recovery.

Physical Demands:

1. Ability to lift, carry, push, or pull 10 lbs.
2. Primarily standing for the majority of the shift.

Qualifications:

1. High school diploma or its equivalent.

Experience:

1. One year of Front Desk experience in hotels preferred.
2. One year of experience working in customer service or a guest-facing role required.
3. Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel.
4. Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.