Front Desk Agent Overnight-Front Desk

InterContinental Hotels Group; Fort Meade (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Uniform

Room discounts

Training

Medical insurance

Dental insurance

Vision insurance

401k

PTO

Job summary

InterContinental Hotels Group in Fort Meade, MD is seeking a Night Auditor to provide guest services, balance nightly books and perform essential accounting tasks during overnight shifts. You’ll ensure accurate payments, assist guests with late requests and support front desk operations.

The role requires solid accounting, cash handling, and PMS proficiency, plus strong communication and customer service skills.

Qualifications

• Strong accounting and math skills for auditing and payments.
• Experience handling cash transactions securely.
• Proficiency with property management systems (PMS).
• Excellent communication and listening skills with guests and staff.
• Experience in customer service.
• Knowledge of hotel operations and local area.

Responsibilities

• Process payments including room charges, cash, checks, and debit/credit in accordance with procedures.
• Check guests in and out; manage wake-up call requests.
• Answer phones and respond to overnight guest queries.
• Run night audit using PMS or manual equivalents.
• Provide concierge services and fulfill guest requests.

Skills

Accounting math

Cash handling

PMS software

Verbal communication

Customer service

Hotel operations

Job description

Our hotels never sleep. So, we’re looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
• Checking guests in, out and managing any wake-up call requests
• Answering phones and dealing with overnight guest queries
• Running night audit property management systems or manual equivalents
• Performing other duties such as concierge services and special guest requests

What We need from you:

• Accounting and mathematics skills for accurate auditing and payment processing
• Cash handling experience for counting and securing bank and processing cash payments
• Computer literacy, including familiarity with PMS software
• Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff
• Customer service experience
• Knowledge of hotel operations, offers and the local area

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

The hourly pay range for this role is $19 to $21.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.